Nortel Networks NN44200-700 manual Application troubleshooting, Diagnostic steps, Resolution

142Chapter 6 Application troubleshooting

Diagnostic steps		Resolution
			The available services appear in the
			right pane.
		O	In the right pane, right-click IIS Admin
			Services, and then click Restart on
			the shortcut menu.
			The Restart Other Services
			confirmation dialog box opens.
		P	Click Yes.
			The IIS Admin Service restarts.
6	Go to the CallPilot Manager login	Q	Contact your Nortel technical support
	page.		representative for assistance.

7Does the problem still exists?

Symptom 9: CallPilot Manager users cannot connect to the CallPilot server

Diagnostic steps		Resolution
1	When you try to log in to CallPilot	The System and Application log events point to
	Manager, the following message	a problem related to the CallPilot server name.
	appears: "Failed to connect to	The name of your CallPilot server already exists
	the CallPilot server. Check server	on the network. To solve this problem, proceed
	information and try again. If this	as follows:
	problem persists, the server may be
	improperly configured."

2Verify the System event log and look for the following events: 3870, 7023, and 7001.

3Verify the Application event log and look for the following events: 41504, 41550, and 41506.

ARemove the CallPilot server from the network.

BChange the CallPilot server name using Configuration Wizard.

CReconnect the CallPilot server to the network.

4Try to log in to CallPilot Manager.

5Does the problem still exist?

Contact your Nortel technical support representative for assistance.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.026 June 2007

Copyright © 2007, Nortel Networks