142Chapter 6 Application troubleshooting
Diagnostic steps | Resolution | ||
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| The available services appear in the |
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| right pane. |
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| O | In the right pane, |
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| Services, and then click Restart on |
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| the shortcut menu. |
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| The Restart Other Services |
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| confirmation dialog box opens. |
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| P | Click Yes. |
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| The IIS Admin Service restarts. |
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6 | Go to the CallPilot Manager login | Q | Contact your Nortel technical support |
| page. |
| representative for assistance. |
7Does the problem still exists?
Symptom 9: CallPilot Manager users cannot connect to the CallPilot server
Diagnostic steps | Resolution | |
1 | When you try to log in to CallPilot | The System and Application log events point to |
| Manager, the following message | a problem related to the CallPilot server name. |
| appears: "Failed to connect to | The name of your CallPilot server already exists |
| the CallPilot server. Check server | on the network. To solve this problem, proceed |
| information and try again. If this | as follows: |
| problem persists, the server may be |
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| improperly configured." |
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2Verify the System event log and look for the following events: 3870, 7023, and 7001.
3Verify the Application event log and look for the following events: 41504, 41550, and 41506.
ARemove the CallPilot server from the network.
BChange the CallPilot server name using Configuration Wizard.
CReconnect the CallPilot server to the network.
4Try to log in to CallPilot Manager.
5Does the problem still exist?
Contact your Nortel technical support representative for assistance.
Nortel CallPilot
Troubleshooting Reference Guide
5.026 June 2007
