Nortel Networks NN44200-700 guide

1002rp server 39

Windows and CallPilot hardware troubleshooting

The system beeps but otherwise seems to be running properly and taking calls.

This is a RAID card beep indicating that one of the drives does not function properly. Do not shut down the system.

•Open the MegaRAID utility and check which drive is marked as Dead.

•Rebuild the drive marked as Dead.

•If the drive rebuild is not successful, ensure that the other drive is functioning correctly.

Voice services from the Meridian 1 switch are not available after an upgrade.

The system stops taking calls after a powerful lightning storm.

The system plays voice prompts but does not record messages(T1/SMDI configurations only).

The system is affected by the following symptoms: frame slips, crackling voice, fax dots, and alarms (T1/SMDI configurations only).

•Power down the system and replace the drive marked as Dead.

•Ensure that the MGate card PEC is NTRB18CA or later.

•Ensure that the version of the MPB16-4 board is 05 or later.

The DS30 part of the system is affected. Replace the MGate card to which the MPB16-4 board is connected.

Ensure that your system has the latest version of the Ctbus.mcs file. This file is located in the D:\nortel\hardware\board\m96\ folder.

Ensure that the MPB16-4 board is release 5 or later.

Ensure that the cable used for the T1 connection is supplied by Nortel and is not a category 4 or 5 cable.

Ensure that the SCBus or CTBus cable is not defective.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.026 June 2007