128Chapter 5 Routing and remote access troubleshooting
To start the Terminal services Manager select Start → Programs →
Administrative Tools → Terminal Services Manager.
Note: Similar functionality is also available from the Users tab of the
Task Manager.
Result: The Terminal Services Manager window appears.
Switch between the Users and Sessions tabs.
Troubleshooting tips
Session disconnected unexpectedly
If you are in a private console session and another user takes away the console (either local to the server or another remote RDC session), the Remote Desktop Disconnected message appears.
Contact the site to arrange for access, or use a shared session and then message the other user through Windows Terminal Services Manager or Task Manager.
Cannot connect using a private session
When trying to establish a private session, the Server Name Specified is Invalid message appears.
If using an older version of Microsoft Remote Desktop Connection client, upgrade to the newer Windows 2003 RDC client (this document references version control 5.2.3790.0). Check the RDC client version by
If the RDC client cannot readily be upgraded:
Nortel CallPilot
Troubleshooting Reference Guide
5.026 June 2007
