Troubleshooting
The following section provides the solutions to many common problems and questions. If your humidifier is not working correctly, review these solutions first; it may save you a phone call. If your problem is still not solved after reviewing this guide, call our
The Humidifier Will Not Turn On
•Is the tank filled and properly seated on the base?
•Is the humidifier plugged into a powered outlet?
•Is the humidifier turned on?
•Is the desired humidity set lower than the current room humidity level? The humidifier turns on automatically when the desired humidity is higher than the current room humidity.
The Tank Leaks
•Is the filler cap gasket in place?
If not, press it into the groove around the tank fill opening. If the gasket seal is missing or damaged, call the customer service number on the back cover to order a replacement gasket. Do not use the humidifier without the gasket in place.
•Is the filler cap locked tightly? Make sure that the “LOCKED” arrows line up with the ridges on the fill neck.
•Is something trapped under the edge of the rubber seal in the center of the filler cap? Check for debris under the edge of the seal, or for damage to the seal. If the seal is damaged, a replacement seal can be ordered
by calling the customer service number on the back cover.
The Tank Is Full But the Tray Does Not Fill
•Is the cord or another object trapped under the tank? Make sure that the tank is properly seated on the base and that the power cord is routed correctly. If the tank will not seat properly, see “Fan Enclosure or Tank Does Not Fit on Base.”
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