Nortel Networks NN44200-700 manual 1005r server

1005r server 41

TroubleAction

The system ELAN or CLAN are not working, even though they are detected and displayed in the operating system control panel.

The hard drives have intermittent problems and media errors.

Enable the NIC controllers in the BIOS, and ensure that the BIOS settings are correct.

Open a DOS command prompt window and type ipconfig /all. The ipconfig command displays the MAC addresses. If the MAC addresses are missing or are the same, the MAC addresses are not programmed. Return the SBC card to the factory.

Provide the serial number to Nortel support to check if your drive is still covered by the warranty. The serial number provides the history of the hard drive.

Open the RAID utility and check the status of each drive by looking at the logical level and physical level. Ensure that no media or surface errors are present.

Open the Checkdisk utility in the operating system and run it to detect other type of hard drive errors.

Ensure that the firmware version of the RAID controller is valid. Refer to either the 703t or 1002rp Server Maintenance and Diagnostics guide for valid RAID configurations.

1005r server

The 1005r server is based on an Intel Langley Irwindale server platform with advanced self-troubleshooting mechanisms. You can troubleshoot errors by observing multiple areas:

•Visual – front or rear panel LEDs

•Audio or Sound – beeps or increased fan noise pitch

•Software – remotely using network intelligent modules (SNMP and/or event logs).

If the system is powered on, you can access error reporting using the CallPilot image CD/DVD SEL viewer tool (if the system does not boot into Windows). This tool reports all hardware events and saves them as a text file on a USB media.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.026 June 2007

Copyright © 2007, Nortel Networks