Nortel Networks NN44200-700 manual Contents, How to get help, Overview, Hardware troubleshooting

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Contents

Chapter 1 How to get help								9
Getting Help from the Nortel Web site						9
Getting Help over the phone from a Nortel Solutions Center 9
Getting Help from a specialist by using an Express Routing Code 10
Getting Help through a Nortel distributor or reseller 10
Chapter 2 Overview								11
General	11
Reference documents				12
Chapter 3 Hardware troubleshooting								13
201i server		13
703t server		17
1002rp server			28
1005r server		41
600r server		50
Chapter 4 Network troubleshooting								59
Check cabling			59
Check end-to-end connectivity 59
Check network adapters and driver installation							59
Check TCP/IP configuration					60
Test the TCP/IP			82
Check event logs 83
Checking the SCSI speed for RAID controllers							86
Chapter 5 Routing and remote access troubleshooting								89
General	89
Modem	90
Routing and Remote Access					99
Symantec pcAnywhere				109
Microsoft Remote Desktop Connection (RDC)							112
Enable remote desktop feature and set policy on host 113
Establish a RAS connection					115
Starting the Remote Desktop Client						117
CallPilot support tools				123

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.026 June 2007

Copyright © 2007, Nortel Networks