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Contents
Chapter 1 How to get help |
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Getting Help from the Nortel Web site | 9 |
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Getting Help over the phone from a Nortel Solutions Center 9 |
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Getting Help from a specialist by using an Express Routing Code 10 |
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Getting Help through a Nortel distributor or reseller 10 |
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Chapter 2 Overview |
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General | 11 |
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Reference documents | 12 |
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Chapter 3 Hardware troubleshooting |
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201i server | 13 |
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703t server | 17 |
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1002rp server | 28 |
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1005r server | 41 |
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600r server | 50 |
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Chapter 4 Network troubleshooting |
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Check cabling | 59 |
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Check |
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Check network adapters and driver installation | 59 |
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Check TCP/IP configuration | 60 |
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Test the TCP/IP | 82 |
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Check event logs 83 |
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Checking the SCSI speed for RAID controllers | 86 |
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Chapter 5 Routing and remote access troubleshooting | 89 | |||||||
General | 89 |
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Modem | 90 |
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Routing and Remote Access | 99 |
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Symantec pcAnywhere | 109 |
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Microsoft Remote Desktop Connection (RDC) | 112 |
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Enable remote desktop feature and set policy on host 113 |
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Establish a RAS connection | 115 |
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Starting the Remote Desktop Client | 117 |
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CallPilot support tools | 123 |
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Nortel CallPilot
Troubleshooting Reference Guide
5.026 June 2007
Copyright © 2007, Nortel Networks
