Nortel Networks NN44200-700 Chapter Meridian Mail to CallPilot migration troubleshooting, General

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Chapter 7

Meridian Mail to CallPilot migration troubleshooting

In this chapter

"General" (page 11)

"Symptom 1: Error reading tape during data transfer or message migration" (page 144)

"Symptom 2: All users cannot be migrated due to an invalid user-preferred language ID" (page 145)

"Symptom 3: The system failed to create a map directory" (page 145)

"Symptom 4: The automatic log file backup failed" (page 146)

"Symptom 5: On a recently migrated system, a user cannot log in to the mailbox or CallPilot does not " (page 147)

General

This chapter provides troubleshooting information for issues that can affect the Meridian Mail* to CallPilot migration process. For additional troubleshooting information, refer to the Meridian Mail to CallPilot Migration Utility Guide (NN44200-502). This migration guide describes common causes of migration errors and provides methods to solve these errors.

The Meridian Mail to CallPilot Migration Utility Guide also provides general information on the following topics:

•correcting pre-check inconsistencies

•troubleshooting tools

•Meridian Mail data collection error messages

•CallPilot migration error messages

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.026 June 2007

Copyright © 2007, Nortel Networks