Nortel Networks NN44200-700 manual Hardware troubleshooting

58Chapter 3 Hardware troubleshooting

The system starts up, but attempts to boot to the operating system from the network.

The system ELAN or CLAN is not working, even though they are detected and displayed in the operating system control panel.

The system displays an error message after CallPilot languages are installed.

The HAL does not detect the MPB96 board. All the DSPs report failures in the diagnostic window.

The system does not detect the MPB96 board after CallPilot is migrated from an earlier platform.

The system detects the MPB96 board only partially, and Configuration Wizard does not run.

The system detects the MPB96 board, but does not correctly load the DSP information at startup.

these files and reboot the system. If the PCI LED still stays on, then the MPB96 board is defective and must be replaced.

The RAID card was not detected due to improper seating during PCI assembly. Remove the system from the rack and place it on a table. Re-seat the PCI assembly by securely pushing it into place. Ensure the slots and studs at the back are properly aligned.

Enable the NIC controllers in the BIOS.

There is an older version of the RAID controller firmware. Upgrade the RAID firmware to a currently supported version. For information about valid RAID firmware, see the 1005r Server Maintenance and Diagnostics guide.

By looking at the LEDs, ensure the MPB96 is not faulty. See MPB96 board LEDs on page.

•Check if the system is detected correctly in the HAL; that is, if the platform information file matches your system information.

•If the platform information and the system information do not match, then load the correct platform information file into the registry.

The MPB96 board is configured incorrectly from the clocking point of view.

Contact your Nortel support representative for assistance.

The cache.bin file in the D:\nortel\hardware\dsp \c52\ folder is corrupted.

Rerun the Configuration Wizard to reflash the DSPs.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.026 June 2007

Copyright © 2007, Nortel Networks