Nortel Networks NN44200-700 manual a. Select Performance → Modem 28.8 Kbps

Starting the Remote Desktop Client 119

10Specify the connection speed (broadband or modem) that the connection will be optimized for by entering these recommended settings:

a.Select Performance → Modem (28.8 Kbps).

b.Select Bitmap caching → Enabled.

11Click Connect to create the remote desktop connection. Result: The Security Warning window appears.

12Click OK to continue.

Result: A remote desktop session starts in a window on the client PC.

Note: You can maximize the window to make it full screen. The CallPilot MAS Trace Window should be visible on the task bar. By default, this is a private session that cannot be seen from the CallPilot local console. All disk drives from the client (including floppy and CD drives) are mapped to the CallPilot server. Files can be transferred by copying them using Windows Explorer.

If the RAS connection drops, the Remote Desktop Connection will be disconnected. You can dial back in to re-establish the RAS connection. Then reconnect using Remote Desktop Client. You will see any windows you left open.

—End—

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.026 June 2007

Copyright © 2007, Nortel Networks