Nortel Networks NN44200-700 Meridian Mail to CallPilot migration troubleshooting, Resolution

148Chapter 7 Meridian Mail to CallPilot migration troubleshooting

Diagnostic steps		Resolution
2	On Meridian Mail, check if the user	F	If the user has a mailbox number that is
	has a mailbox number that is less		less than three digits in length, perform
	than three digits in length. You can		one of the following tasks:
	also check the migration transaction
	log file (MigTransaction.log) in the
	D:\nortel\MPCX\Migration\ folder on the		• Change the user mailbox number to
	CallPilot server.		a three-digit number, and then again
			collect user data from Meridian Mail.
			Perform the user migration again.

Note: CallPilot does not support mailbox

numbers that are less than three digits in

• Use CallPilot Manager to add

length.

non-migrated users to the CallPilot

system. Refer to the CallPilot Administrator’s Guide.

Check the migration transaction log file.

3Check the migration transaction log file (MigTransaction.log) in the D:\nortel\MPCX\Migration\ folder on the CallPilot server to determine if the user was migrated successfully.

4Check the Meridian Mail log file. View it from the Meridian Mail→Tools menu.

GIf the user was migrated successfully, check the CallPilot system sanity. If the user was not migrated, perform one of the following tasks:

•Again collect user data from Meridian Mail after correcting the user property or any other errors depending on the CallPilot migration log information.

Perform the user migration again.

•Use CallPilot Manager to add non-migrated users to the CallPilot system. Refer to the CallPilot Administrator’s Guide.

5	Does the problem still exist?	H Contact your Nortel technical support
		representative for assistance.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.026 June 2007

Copyright © 2007, Nortel Networks