Nortel Networks NN44200-700 manual Symptom 4 Speech recognition does not work, Assigned to the DN

135

Symptom 3: Callers hear re-order tone when dialing or being forwarded to CallPilot

Diagnostic steps	Resolution
1. Ensure the Meridian 1 or CS1000 is not	A Refer to NTP 553-3021-120 CS1000M
encountering network blocking. This could be	and Meridian 1 Large System Planning and
caused by installing more than three MGate	Engineering.
cards in the same superloop.
2 Ensure proper ACD configuration on the	B Refer to NTP NN44200-302 Meridian 1 and
Meridian 1 or CS1000.	CallPilot Server Configuration, or NN44200-312
3 Ensure CDN and SDN have an associated	CS1000 and CallPilot Server Configuration.
DN on the Meridian 1 or CS1000.

Symptom 4: Speech recognition does not work

Diagnostic steps		Resolution
Verify that speech recognition resources are		A	Change the DN media type to
assigned to the DN.			"Speech Rec."
1	In CallPilot Manager, connect to the
	server and then click
	System→Service Directory Number.
2	View the Speech Recognition Service
	Directory Number.
3	Verify that the Media type is "Speech
	Rec."
Verify speech recognition on keycode.		B	Perform a keycode expansion.
4	If the "Speech Rec." option is not in		Contact your Nortel order
			management representative or
	the Media type list, then the server

keycode does not enable the speech	sales representative for assistance.
recognition feature.
Note: The keycode must enable
speech recognition languages and
seats so that the speech recognition
channels answer correctly.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.026 June 2007

Copyright © 2007, Nortel Networks