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Symptom 3: Callers hear
Diagnostic steps | Resolution |
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1. Ensure the Meridian 1 or CS1000 is not | A Refer to NTP |
encountering network blocking. This could be | and Meridian 1 Large System Planning and |
caused by installing more than three MGate | Engineering. |
cards in the same superloop. |
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2 Ensure proper ACD configuration on the | B Refer to NTP |
Meridian 1 or CS1000. | CallPilot Server Configuration, or |
3 Ensure CDN and SDN have an associated | CS1000 and CallPilot Server Configuration. |
DN on the Meridian 1 or CS1000. |
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Symptom 4: Speech recognition does not work
Diagnostic steps | Resolution | ||
Verify that speech recognition resources are | A | Change the DN media type to | |
assigned to the DN. |
| "Speech Rec." | |
1 | In CallPilot Manager, connect to the |
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| server and then click |
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| System→Service Directory Number. |
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2 | View the Speech Recognition Service |
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| Directory Number. |
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3 | Verify that the Media type is "Speech |
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| Rec." |
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Verify speech recognition on keycode. | B | Perform a keycode expansion. | |
4 | If the "Speech Rec." option is not in |
| Contact your Nortel order |
| management representative or | ||
| the Media type list, then the server |
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keycode does not enable the speech | sales representative for assistance. |
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recognition feature. |
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Note: The keycode must enable |
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speech recognition languages and |
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seats so that the speech recognition |
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channels answer correctly. |
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Nortel CallPilot
Troubleshooting Reference Guide
5.026 June 2007