Nortel Networks NN44200-700 manual Chapter Routing and remote access troubleshooting, General

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Chapter 5

Routing and remote access troubleshooting

In this chapter

"General" (page 89)

"Modem" (page 90)

"Routing and Remote Access" (page 99)

"Symantec pcAnywhere" (page 109)

"Microsoft Remote Desktop Connection (RDC)" (page 112)

General

Follow these general steps to connect remotely to a CallPilot server.

1.Use dial-up networking on a Windows client PC to dial into the CallPilot server and establish a TCP/IP connection over the dial-up modem link.

2.Start a Symantec pcAnywhere session over the established TCP/IP connection.

The remote connection functions properly only if the following components are correctly configured:

•the modem

•the Routing and Remote Access Service (RRAS) in Windows 2003

•the pcAnywhere host

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.026 June 2007

Copyright © 2007, Nortel Networks