Nortel Networks NN44200-700 manual Do not reboot your system, Trouble symptom, Action

1002rp server 33

Trouble symptom Action

The system boots to the operating system and beeps intermittently.

The system display information on the screen, but does not boot to the operating system. The startup routine stops after the RAID status is displayed; the cursor blinks on the screen.

The system displays information on screen, but does not boot to the operating system and does not detect the RAID controller card.

Ctrl+M utility at startup, and ensure that the RAID setup matches the settings indicated in the 1002rp Server Maintenance and Diagnostics guide.

ATTENTION

Do not reboot your system!

This symptom typically indicates a RAID problem: one of the hard drives is in critical condition. Rebuild the drives as soon as your system boots to the operating system. If the drive rebuilding does not work, then the drive is defective and must be replaced.

Use the Ctrl+M or MegaRAID utility to remedy the trouble as indicated in the 1002rp Server Maintenance and Diagnostics guide. Do not disable the alarm. You can silence the alarm in the utility instead.

The system BIOS is configured incorrectly. The setting "Chipset\Allow card to trap INT19" is set to Yes. Reboot, open the BIOS and set the setting "Chipset\Allow card to trap INT19" to No. Ensure that all the BIOS settings are as indicated in the 1002rp Server Maintenance and Diagnostics guide.

One of the following conditions affects the system:

•The RAID controller is defective—more than four LEDs at the back of the card are on.

•The PCI bridge that drives the first four PCI slots on which the RAID card resides is defective, or the bridge pins are disconnected or short-circuited.

Replace the RAID card. Refer to either the 703t or 1002rp Server Maintenance and Diagnostics guide for valid RAID configurations.

If this action does not remedy the trouble, move the RAID card into the next set of four PCI slots and reboot the system.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.026 June 2007

Copyright © 2007, Nortel Networks