Nortel Networks NN44200-700 manual 139, Diagnostic steps Resolution Solution

139

Diagnostic steps Resolution

Solution 2

1Leave only the Unauthenticated option selected in Security Modes for SMTP Sessions, and select the correct option in Unauthenticated Access Restrictions. This solution is less secure becauseCallPilot allows unauthenticated desktop users to send messages to external telephone and fax numbers

•Log in to CallPilot Manager.

•Click Messaging→Message Delivery Configuration.

•Scroll down to the SMTP/VPIM section and click the Unauthenticated Access Restrictions link.

•Select the Delivery to Telephone or Fax check box.

•Click Save.

Symptom 7: Users cannot browse CallPilot Manager if the Encoding is set to Chinese Simplified (HZ) in Microsoft Internet Explorer (the Welcome to CallPilot page is blank)

Diagnostic steps		Resolution
1	Open Internet Explorer and log in to	A	In Internet Explorer, click
	CallPilot Manager.The Welcome to		View→Encoding→Auto-Select.A
	CallPilot Manager page is blank.		check mark appears to the left of the
			Auto-Select option.
			When this option is selected, Internet
			Explorer can usually determine the
			appropriate language encoding.
2	Check the Encoding setting in Internet	B	To ensure that CallPilot Manager
	Explorer: click View→Encoding.The		pages are displayed correctly,
	Chinese Simplified (HZ) option is		you must also select manually
	selected.		a different encoding option than
			Chinese Simplified (HZ): click
	Note: The Chinese Simplified		View→Encoding→More, and then
			select a language encoding option
	(GB2312) and Chinese Traditional		from the list.
	options do not cause this problem.

Note: The system can prompt you to install a new language pack. You must have the operating system installation CD-ROM, or know the location of the required files on a network server, if applicable.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.026 June 2007

Copyright © 2007, Nortel Networks