48 Chapter 3 Hardware troubleshooting
The system boots but one of the drive LEDs on the front panel is amber.
A drive fails and the replacement does not rebuild.
The RAID is split, or one of the drives is faulty or offline. Replace or rebuild the drive.
No action is required if this is due to a voluntary RAID split.
The RAID card settings are incorrect. The coercion algorithm is not set to 1 GB.
The system is not rebuilding a drive or it returns an error after the rebuild is initiated.
After a failed upgrade, both drives are brought offline to return to a previous CallPilot release, but the system displays a blue screen.
ATTENTION
You must complete a full system rebuild to reconfigure the RAID cards to the correct coercion algorithm.
The hard drive is faulty. Check the driver version or the power console version.
Do not use the power console to bring both drives offline. Use the Ctrl+M utility.
If you disable both hard drives while in Windows, the system crashes.
Dongle troubleshooting
Trouble | Action |
The dongle is plugged into the USB slot and is | Ensure the dongle is in USB slot 0, and not in |
detected in the device manager but CallPilot | slot 1 or 2. |
does not recognize it. |
|
The dongle is plugged into USB slot 0 but is not visible in the device manager. CallPilot also does not detect it.
The dongle holder is not plugged in correctly, or it is defective. Replace it and keep the button. Also, ensure the button is not installed backward. For installation instructions, see the 1005r Server Hardware Installation Guide
Windows and CallPilot hardware troubleshooting
Trouble | Action |
The system beeps, but seems | This is a RAID card beep indicating that one of the drives does |
to be running properly and | not function properly. Do not shut down the system. |
taking calls. | Open the Power Console Plus (CallPilot 3.x) utility, and check |
| which drive is marked as Dead. |
| Rebuild the drive marked as Dead. |
| If the rebuild is unsuccessful, ensure that the other drive is |
| working, and then shut down the system and replace the drive |
| marked as Dead. |
Nortel CallPilot
Troubleshooting Reference Guide
5.026 June 2007
