46Chapter 3 Hardware troubleshooting
The system boots but PCI errors appear or fill the screen.
The system boots, but a blue screen appears.
The system boots, but does not detect the RAID card.
The system (with only one MPB96 card) boots, but stops with a PCI error.
The system boots, but does not report that one power supply is disconnected or that the cable is unplugged. The front panel LEDs do not display in multiple colors.
Ensure the PCI raiser assembly is plugged in correctly, aligned, and firmly pressed into the slot. You must complete the reseating with the server out of the rack and on a solid surface. Ensure the power cable is plugged in.
Ensure the PCI raiser assembly is plugged in correctly, aligned, and firmly pressed into the slot. You must complete the reseating with the server out of the rack and on a solid surface.
Ensure the PCI raiser assembly is plugged in correctly, aligned, and firmly pressed into the slot. You must complete the reseating with the server out of the rack and on a solid surface.
The MPB96 card is not plugged in to the top
The system does not have the correct Nortel customized FRU/SDR firmware, or the firmware was loaded while these components were disconnected.
Ensure all of the power supplies are plugged in and connected to the AC and the system is fully configured. Run the system board firmware and BIOS upgrade using the CallPilot image CD/DVD. Ensure the BIOS settings are verified after this procedure.
During an upgrade, the upgrade wizard states that the processor configuration is incorrect.
The system starts to boot but two red lines appear at the bottom of the screen and the message cannot be read.
Ensure the BIOS settings are correct (including the
The server recovered from a system error (processor internal IERR error). To clear the resulting error message from the log, perform the following steps:
1.Reboot the system.
2.Press F2 so that the system boots into the BIOS.
3.Set
Advanced Processor Configuration > Processor.
4.Exit BIOS and power down.
5.Disconnect both power cords for about
1 minute to allow the complete reset of the firmware module.
6.
7.Power on the system.
Nortel CallPilot
Troubleshooting Reference Guide
5.026 June 2007
