HP 5000n Display the Event Log, Print the Event Log, Interpret the Event Log, 14Troubleshooting

Display the Event Log

If the printer cannot print or move any paper, follow these steps to display the Event Log.

1Press [Menu] until INFORMATION MENU appears.

2Press [Item] until SHOW EVENT LOG appears.

3Press [Select] to show the Event Log.

4Press [+] to scroll through the Event Log.

5Write down the error messages.

6Check the Event Log for specific error trends in the last 10,000 printed pages.

7Ask the customer for any observed error trends. (For example, do paper jams tend to occur in a specific area of the printer?)

8Record any specific error trends.

9See Table 7-5, “Alphabetical Printer Messages,” on page 7-16 or Table 7-6, “Numerical Printer Messages,” on page 7-26 and follow the recommended action.

10If the Control Panel displays READY, OFFLINE, or POWERSAVE ON, go to the next section. If it indicates any other message, repeat this section from step 1.

Print the Event Log

The printer’s internal Event Log stores the last 30 errors and can be printed at any time. To print the Event Log:

●Press [Menu] until INFORMATION MENU appears.

●Press [Item] until PRINT EVENT LOG appears

●Press [Select] to print the Event Log.

Interpret the Event Log

The Event Log is the key tool in troubleshooting printer problems. Figure 7-2 shows a typical Event Log. The Event Log shows the current page count at the top left of the page with the printer’s serial number directly to the right of the page count. The left column is the error sequence number, with the error listed at the top (the highest sequence number is the most recent error logged). The next column is the page count at the time of the error, and the last column is the Personality (PCL or PostScript) column or the cause of the jam at the time of the error.

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