HP LaserJet 5000n Note, Action, Possible Cause, 7-54 Troubleshooting, Table 7-11.Blank Page (continued), • Full weight = 1880 grams (66.3 oz)

Table 7-11. Blank Page (continued)

Possible Cause	Action
Empty or defective	1. If unsure, weigh the cartridge:
Toner Cartridge.	• Full weight = 1880 grams (66.3 oz)
	• Empty weight = 1450 grams (51.5 oz)
	Note: Some toner may reside in the waste toner
	cavity, affecting the weight of the cartridge.
	2. Perform the Half Self-Test Functional Check (page
	7-74) or try a known good toner cartridge. Replace
	the Toner Cartridge if necessary.
Laser/Scanner door	1. Remove and reseat the Toner Cartridge.
not opening properly.	2. Check the Laser/Scanner shutter door for proper
	operation. If defective, replace the Laser/Scanner
	Assembly.
Toner Cartridge Guide	Make sure the Guide is installed properly above the
damaged, improperly	Toner Cartridge.
positioned, or missing.
No Transfer Roller	Without Transfer Roller voltage, toner cannot be
voltage.	attracted from the surface of the drum to the paper.
	Perform the Half Self-Test Functional Check
	(page 7-74) to check all other electrophotographic
	processes. Replace the Transfer Roller if necessary.
High voltage	Check the springs for functionality. Clean if dirty,
connector springs are	replace if defective or missing.
dirty or defective. The
high voltage
connectors are
mounted on the High
Voltage Power Supply
PCA and protrude into
the Toner Cartridge
cavity.
High Voltage Power	Replace High Voltage Power Supply PCA.
Supply is defective.

7-54Troubleshooting EN