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Contents
3 Printer Operation
4 Printer Maintenance
5 Functional Information
Printing from the Optional 500-sheetand
6 Removing and Replacing Parts
7 Troubleshooting
8 Parts and Diagrams
Index
Page
1 Printer Description
Table 1-1.Printer Features
1-2 Printer Description
Table 1-1.Printer Features (continued)
Table 1-2.Comparison of HP LaserJet 5000 Series Printers
HP LaserJet
5000 N
5000 GN
Ethernet 10-T
Page
Table 1-3.Electrical Specifications
Volts
Frequency
Amps
Watts (typical)
Figure 1-2 Printer Dimensions, HP LaserJet
Figure 1-3 Printer Dimensions, HP LaserJet 5000 N/5000 GN
1-8 Printer Description
Printer Weight (without toner cartridge)
Environmental Requirements
Table 1-4.Printer and Toner Cartridge Environmental Conditions
Item
Operating
Storage
Table 1-6.Paper Specifications, Tray
Supported
Dimensions1
Capacity2
Paper
Table 1-7.Paper Specifications, Tray 2 or Optional 250-sheetTray
1-12 Printer Description
Table 1-8.Paper Specifications, Optional 500-sheetTray
3.To print rotated paper see the User’s Guide
4.To print custom-sizepaper see the User’s Guide
Table 1-9.Paper Specifications, Optional Duplex Printing Accessory (Duplexer)
Some paper causes print quality problems, jamming, or damage to the printer
For more specific information, see “Image Defects” on page
Table 1-10.Guidelines for Using Paper
Symptom
Problem with Paper
Note
Paper Weight Equivalence Table
Table 1-11.Paper Weight Equivalence
CAUTION
Label Construction
Adhesives:
Arrangement:
Curl:
Envelope Construction
Weight:
Construction:
Sizes in Tray 1:
Envelopes with Double-Side-Seams
Envelopes with Adhesive Strips or Flaps
Envelope Margins
Table 1-12.Envelope Margins
Type of Address
Top Margin
Card Stock Construction
Smoothness:
Sizes:
Card Stock Guidelines
WARNING
Page
Klass 1 Laser Apparat
Varoitus
Varning
Varo
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Protecting the Environment
The printer design eliminates:
This HP LaserJet printer design reduces:
2 Service Approach
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Table 2-1lists part numbers to order documentation
Table 2-1.Helpful Documentation
Description or Use
Part Number
2-4 Service Approach
HP AUDIO-TIPS
HP FIRST
HP FIRST, U.S
HP FIRST, Europe
HP CompuServe Forum
North American Response Center (NARC)
Other Areas
Refilled Toner Cartridges
Recycling Toner Cartridges
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3 Printer Operation
The printer’s Control Panel consists of the following:
READY
2-line
Ready Data
Attention
Table 3-2.Control Panel Keys
Key
Function
such as TRAY x LOAD [TYPE] [SIZE] or UNEXPECTED
PAPER SIZE
Table 3-3.Settings and Defaults
Setting or Default
Explanation
Setting the Display Language
To change a Control Panel setting:
To print a Control Panel menu map:
Table 3-4.Information Menu
ItemExplanation
PRINT
MENU MAP
PRINT CONFIGURATION
TRAY 1 SIZE
Table 3-5.Paper Handling Menu
ValuesExplanation
TRAY 1 MODE
FIRST
TRAY 1 SIZE
LETTER
CASSETTE
TRAY 1 MODE= CASSETTE
TRAY 1 TYPE
OFF
ItemValues
CONFIGURE FUSER MODE NO
MENU=NOYES
[TYPE]=NORMAL
NORMALLOW HIGH
Table 3-6.Print Quality Menu
RESOLUTION
FASTRES
3-10 Printer Operation
Table 3-6.Print Quality Menu (continued)
RET=MEDIUM
LIGHT
DARK
ECONOMODE=OFF
TONER DENSITY=3
CREATE CLEANING PAGE
3-12 Printer Operation
Table 3-7.Printing Menu
COPIES=1
1 to
PAPER
ENVELOPE
Table 3-7.Printing Menu (continued)
INCHES
MILLIMETERS
CONFIGURE CUSTOM
PAPER=YES
PCL FONT
INTERNAL
SOURCE=INTERNAL
SOFT
SLOT 1, 2, or
PRINT PS ERRORS=OFF
YES
Table 3-8.Configuration Menu
POWERSAVE
30 MINUTES
HOUR
HOURS
Table 3-8.Configuration Menu (continued)
RESOURCE SAVE
see this message.)
AUTO
0K and up
RESOURCE SAVE=ON
PAGE PROTECT
This item appears only after a 21 PAGE
message displays
Memory Enhancement technology (MEt)
AUTO CONTINUE
AUTO CONTINUE
TONERCONTINUE
LOW=CONTINUE STOP
TONER LOW
CONTINUE
MOPIER
STANDARD
MODE=STANDARD
ENHANCED
RAM DISK=OFF
RAM DISK
SIZE=xxxK
the amount of installed
memory.)
JAM RECOVERY
MAINTENANCE
MESSAGE=OFF
PRINTER MAINTENANCE message
SMALL PAPER
SPEED=NORMAL
I/O BUFFER SIZE
Table 3-9.I/O Menu
I/O TIMEOUT=15
I/O BUFFER=AUTO
3-24 Printer Operation
Table 3-9.I/O Menu (continued)
I/O BUFFER SIZE
10K
100K
PARALLEL HIGH
SERIAL ROBUST
SERIAL
XON=ON
PACING=XON/XOFF
SERIAL BAUD
Table 3-10.EIO Menu
CFG NETWORK=NO
NOVELL=ON
DLC/LLC=ON
TCP/IP=ON
Table 3-10.EIO Menu (continued)
CFG TCP/IP=NO
BOOTP=YES
BOOTP=NO
CFG ETALK=NO
●You want to restore the printer’s default settings
●Communication between the printer and computer has been interrupted
Table 3-11.Resets Menu
RESET MEMORY
I/O input buffer, and makes the Control Panel
To enter Service Mode:
Page
Page Count
Table 3-12.Changing the Page Count
Key Press
Display
[Menu+]
SERVICE MENU
Maintenance Page Count
Serial Number
Engine Test
Cold Reset
To perform a cold reset:
Clearing NVRAM
Page
Page
HIGH SPEED PARALLEL I/O
Advanced Functions
Serial Protocol
BAUD Rate
BAUD RATE
Pacing (Handshaking)
4 Printer Maintenance
Page
Table 4-1.Cleaning the Printer
Component
Cleaning Method / Notes
Using the Printer Cleaning Page
Table 4-2.Life of Components
Part name
Part No
Quantity
Expected Life
Table 4-2.Life of Components (continued)
4-6 Printer Maintenance
5 Functional Information
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Parallel Interface
Expanded I/O
Flash
Disk
Local Talk I/O
Read Only Memory (ROM)
Non-VolatileMemory (NVRAM)
Disk Accessory
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Photosensitive
Layer
Aluminum
Base
Cleaning the Drum
Conditioning the Drum
Primary charging
roller
AC bias
Drum
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Variable Fusing Temperature
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Reversing/Refeed System
Page
Reversing System
Page
Uncurling Function
Pause Mode
Figure 5-25 Pause Mode
Dance Mode
Figure 5-26 Dance Mode
Table 5-1.Printer Timing
Period
Timing
Purpose
Remark
5-46 Functional Information
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6 Removing and Replacing Parts
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If an optional duplexer is installed:
READY
Page
Hint
Do not
over-tighten
Phillips
Posidriv
Figure 6-2 Phillips vs. Posidriv Screwdrivers
Table 6-1.Screws Used in the Printer
Drawing and Description
Table 6-1.Screws Used in the Printer (continued)
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Back Side of Top Cover
6-16 Removing and Replacing Parts
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Internal Assemblies
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Top Margin Adjustment
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Figure 6-37 DC Controller Assembly (rear view of printer)
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Paper Feed Belt Assembly (removed)
To prevent damage to the high voltage contacts, the Feed Belt
Assembly MUST be reinstalled prior to the installation of the DC
Controller
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Reassembly Steps:
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Feed Roller Removal
D-RollerRemoval
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7 Troubleshooting
Table 7-1.Major Steps for Troubleshooting
ON
7-2 Troubleshooting
Table 7-1.Major Steps for Troubleshooting (continued)
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Table 7-2.Power on Defect or Blank Display
ProblemAction
Is the power switch set to on
1.AC power is present in the printer
DC power supply is functional (24 VDC, 5 VDC, and 3.4 VDC are being generated)
Table 7-3.No AC Power
Cause
Action
7-8 Troubleshooting
Table 7-4.No DC Power
The engine test verifies that the print engine is functioning correctly
The Formatter PCA is completely bypassed during an engine test
This test is very useful for isolating printer problems. The engine test
prints a full page of lines across the entire printable area, and is also
Engine Test Button Location
Printing an Engine Test
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Display the Event Log
Print the Event Log
Interpret the Event Log
Page
[GO]
Not all messages are described (many are self-explanatory)
Table 7-5.Alphabetical Printer Messages
Control Panel Message
Event Log Explanation
Table 7-5.Alphabetical Printer Messages (continued)
BAD OPT TRAY CONNECTION
The optional tray is not connected properly
1.Re-installthe optional tray
2.Make sure the optional tray is connected and the connector is not damaged
Control Panel
DISK FILE OPERATION FAILED
1.Check the filename and directory name
2.Retry the task
DISK FILE SYSTEM IS FULL
FLASH IS
INPUT DEVICE CONDITION xx.yy
<number
MEMORY FULL STORED DATA LOST
The printer is offline
1.Press [Go] to continue
Press [Go] to place the printer online
RAM DISK DEVICE FAILURE
RAM DISK FILE OPERATION FAILED
The RAM disk had a critical failure and can no longer be used
1.Turn the printer off, and then turn the printer on to clear the message
RAM DISK FILE
TRAY x EMPTY
The RAM disk is protected, and no new files can be written to it
PS301 detects paper in Tray
PS401 detects paper in Tray
PS1601 detects paper in the optional 250-sheetfeeder
TRAY x LOAD [TYPE] [SIZE]
UNSUPPORTED SIZE IN TRAY [YY]
The default paper size is set incorrectly
1.Load the requested paper into the specified tray (x)
2.Press [Go] to print from the next available tray
USE [TYPE] [SIZE] INSTEAD
WAIT FOR PRINTER TO REINITIALIZE
1.Press [-Value+] to scroll through the available types and sizes
2.Press [Select] to accept the alternate type or size
Wait for the printer to reinitialize
Table 7-6.Numerical Printer Messages
13.x PAPER JAM [LOCATION]
Event
Log
Paper is jammed at the
Table 7-6.Numerical Printer Messages (continued)
13.5PAPER JAM
13.6PAPER JAM
13.10 PAPER JAM
PAGE
22 EIO
BUFFER OVERFLOW
PRESS GO TO
22 PARALLEL I/O
22 SERIAL I/O
7-30 Troubleshooting
41.3 UNEXPECTED
The paper size you are
PAPER SIZE
trying to print is not the
the tray
50.x FUSER ERROR
Figure 7-3 Fuser Connectors
7-32 Troubleshooting
51.x PRINTER ERROR
52.x PRINTER ERROR
53.xy.zz
7-34 Troubleshooting
55 PRINTER ERROR
56.x PRINTER ERROR
CYCLE POWER TO CONTINUE
57.x PRINTER ERROR
59.x PRINTER ERROR
7-36 Troubleshooting
Page
7-38 Troubleshooting
8x.yyyy
yyyy
13.xx PAPER JAM
Table 7-7.General Paper Path Troubleshooting Questions
Use Paper Path Test to isolate problem
Do paper jams occur with a specific type of media
HP LaserJet Printer Family Paper Specifications Guide
Table 7-7.General Paper Path Troubleshooting Questions (continued)
Problem
Paper Path Test
Menu Map
Page
Configuration Page
Page
Verify installed options
Table 7-8.Image Quality Checks
Image Quality Checks Action
Does the problem repeat on the page
Is the Toner Cartridge full and is it manufactured by HP
Is the print sample similar to those in the Print Quality Tables on page 7-48
EconoMode
Image Defects
Table 7-9.Black Lines (perpendicular path)
Possible Cause
Table 7-10.Black Page
Table 7-10.Black Page (continued)
Light is leaking into
the printer
High voltage power
supply circuit is
Table 7-11.Blank Page
Table 7-11.Blank Page (continued)
• Full weight = 1880 grams (66.3 oz)
• Empty weight = 1450 grams (51.5 oz)
7-54 Troubleshooting
Table 7-12.Blank Spots
Table 7-12.Blank Spots (continued)
Dirty or deformed
Replace the Transfer Roller
Transfer Roller
See also “Dropouts” on page
Table 7-13.Character Voids (continued)
Table 7-14.Creases
Table 7-15.Curl
7-58 Troubleshooting
Table 7-16.Dirt on Back
Table 7-17.Distorted Image
Table 7-17.Distorted Image (continued)
Table 7-18.Dropouts
7-60 Troubleshooting
Table 7-18.Dropouts (continued)
Table 7-19.Faded Print/Bubbles
Table 7-19.Faded Print/Bubbles (continued)
EconoMode is on
EconoMode saves
toner by reducing the
dot density. This may
Supply PCA is
Table 7-20.Gray Background
Paper does not meet printer specifications or is stored improperly
Inside of printer is dirty (toner may have leaked out of the toner cartridge)
1.Print a few more pages to see if the problem corrects itself
Table 7-20.Gray Background (continued)
Table 7-21.Horizontal Smudges
7-64 Troubleshooting
Table 7-22.Horizontal White Lines
Lack of toner or faulty
Redistribute the toner in the Toner Cartridge. If the
problem continues, replace the Toner Cartridge
Dirt in the laser path
Table 7-23.Light Print, Dark Print, or Fade (continued)
Table 7-24.Loose Toner
7-66 Troubleshooting
Table 7-25.Repetitive Defects
Inspect the drum for scratches or damage. Replace the Toner Cartridge
Gears are worn, causing slippage or jumping
Examine and clean rollers in the paper path
Table 7-26.Skew
Be sure that the Registration Assembly is installed
is improperly installed
correctly
Table 7-27.Toner Smear
Table 7-27.Toner Smear (continued)
Replace the Fusing Assembly
DC Controller is
If a new Fusing Assembly does not resolve the
problem, replace the DC Controller PCA
Table 7-28.Toner Specks (continued)
PAPER SPEED=SLOW
Table 7-29.Vertical Black Lines
7-70 Troubleshooting
Table 7-30.Vertical Dots
Table 7-31.Vertical White Lines
Repetitive Defect Ruler
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Image System Troubleshooting
Half Self-TestFunctional Check
Drum Rotation Functional Check
Communications Check
Test Message
EIO Troubleshooting
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JetDirect Configuration
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Figure 7-17 Paper Path and Components
7-88 Troubleshooting
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Table 7-32.Table 1 Sensors and Signals
Name
7-90 Troubleshooting
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8 Parts and Diagrams
Ordering Parts
Ordering Consumables
Page
See page 2-4for documentation product numbers
Table 8-1.Accessories and Supplies
Exchange No
Product No
8-4 Parts and Diagrams
Table 8-1.Accessories and Supplies (continued)
Exchange No. Product No
Table 8-2.Screws Used in the Printer
Table 8-3.Replaceable Cables
Figure No
Item No
8-6 Parts and Diagrams
Page
Registration Roller Assembly
Paper Pickup
Paper Tray
Figure 8-1 Assembly Location Diagram
Table 8-4.Assemblies Listed Alphabetically and Their Part Numbers
Table 8-4.Assemblies Listed Alphabetically and Their Part Numbers (continued)
Figure 8-2 External Covers and Panels
Table 8-5.External Covers and Panels
Item No. Part No
8-10 Parts and Diagrams
Table 8-5.External Covers and Panels (continued)
Figure 8-3 Upper Cover Assembly
Table 8-6.Top Cover Assembly
8-12 Parts and Diagrams
Table 8-6.Top Cover Assembly (continued)
Table 8-7.Internal Components (1 of 4)
Table 8-7.Internal Components (1 of 4) (continued)
Page
Table 8-8.Internal Components (2 of 4)
Page
Table 8-9.Internal Components (3 of 4)
Page
Table 8-10.Internal Components (4 of 4)
Figure 8-8 Upper Delivery Assembly
Table 8-11.Upper Delivery Assembly
8-22 Parts and Diagrams
Figure 8-9 Tray 2 Paper Pickup Roller Assembly
Table 8-12.Tray 2 Paper Pickup Roller Assembly
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Table 8-13.Paper Feed Belt Assembly
Page
Table 8-14.Paper Feed Assembly
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Page
Table 8-16. 250-sheetTray
Page
Table 8-17.Main Drive Assembly
Figure 8-15 Pickup Drive Assembly
Table 8-18.Pickup Drive Assembly
8-34 Parts and Diagrams
Figure 8-16 PCA Assembly Locations
Table 8-19.PCA Assembly Locations
Figure 8-17 Printer Controller Assembly
Table 8-20.Printer Controller Assembly
8-36 Parts and Diagrams
Table 8-21.Fuser
Page
Table 8-22. 500-sheetFeeder
Page
Table 8-23. 500-sheetFeeder
Table Number and Page
8-42 Parts and Diagrams
Page
8-44 Parts and Diagrams
Page
8-46 Parts and Diagrams
Page
8-48 Parts and Diagrams
Page
8-50 Parts and Diagrams
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Index