HP 5000n manual General Paper Path Troubleshooting Questions Problem Action

Table 7-7. General Paper Path Troubleshooting Questions (continued)

Problem	Action
Is the customer loading the	Observe the customer loading paper. Do not fan paper. Refer to
paper trays correctly?	proper paper handling procedures in the Paper Specification
	Guide.
Is the customer overfilling	Ensure paper is NOT over the maximum fill marks in the paper
the paper trays?	trays. Observe the customer loading paper in trays.
Are the paper tray guides	Ensure Tray 2 and 3 left-side paper guide is set correctly at both
set correctly?	the front and rear of the tray, and that the front guide is locked
	into the correct position. For Tray 4, ensure all adjustments are
	set correctly; front, back, and side at the top and bottom of the
	tray.
Does the printer need	Inspect paper path and paper path rollers. Refer to cleaning
cleaning?	procedures in Chapter 4.
When was the User	Determine from PCL Configuration Page the number of pages
Maintenance performed on	since the last maintenance (page 7-45). The Printer Maintenance
the printer?	Kit should be installed every 150,000 images.

EN Troubleshooting the Printing System 7-41