HP LaserJet 5000n Action, Action, Possible Cause, Possible Cause, Table 7-11.Blank Page, Table 7-10.Black Page (continued)

Table 7-10. Black Page (continued)

Possible Cause	Action
Defective Toner	Replace the Toner Cartridge.
Cartridge.
Light is leaking into	Ensure all covers are in place.
the printer.
Connectors between	Inspect and reseat the connectors. Replace cables
the Laser/Scanner	as necessary.
unit and DC Controller
are not seated
properly or are
defective.

Table 7-11. Blank Page

Possible Cause Action

Software

Configuration.

Network Configuration. Some sharing devices on networks may generate a blank page as a separator.

Multiple Feeds. The printer may be feeding two or more pages at once because the paper is difficult to separate.

Sealing tape left in Toner Cartridge.

Make sure the application is not sending incorrect page length requests, or extra page eject commands.

Check with the Network Administrator.

Remove the paper from the paper cassette and fan the edges of the paper to separate the pages (see HP LaserJet Printer Family Paper Specifications Guide).

Remove the sealing tape.

EN Troubleshooting the Printing System 7-53