HP LaserJet 5000n Action, Action, Possible Cause, Possible Cause, Table 7-14.Creases, Table 7-13.Character Voids (continued)

Table 7-13. Character Voids (continued)

Possible Cause Action

Bad Transfer Roller. If the Transfer Roller has finger oils on its surface, is dirty or worn out, this problem can result.

Clean the Transfer Roller using a dry, lint-free cloth. DO NOT touch the Transfer Roller with your fingers. If the problem persists, replace the Transfer Roller Assembly.

Table 7-14. Creases

Possible Cause	Action
Paper does not meet	1.	Print a few more pages to see if the problem
printer specifications	corrects itself.
or is stored	2.	Turn over the stack of paper in the tray. Also try
improperly.	rotating the paper 180°.
	3.	Check the paper (or other print media) type and
	quality. Replace the paper, and advise the customer
	to use the recommended paper and store it properly.
Printer’s operating	Make sure the printer’s operating environment meets
environment does not	specifications.
meet specifications.
Paper is loaded	Make sure paper is loaded correctly and that the
incorrectly.	guides fit properly against the paper stack.
Wrong tray.	Print from a different tray (such as Tray 1).
Wrong output bin for	Print to a different output bin (top or rear output bin).
paper type.
Obstruction in paper	1.	Check the paper path for paper or label debris.
path.	2.	Check for damaged components that could be
	creasing the paper.

EN Troubleshooting the Printing System 7-57