HP 5000n manual 38Troubleshooting

Table 7-6. Numerical Printer Messages (continued)

Control Panel	Event	Explanation	Recommended
Message	Log		Action
	Message

79.xxxx

PRINTER ERROR

The printer detected an error. The numbers (xxxx) indicate the specific type of error.

1.Turn the printer off, and then turn the printer on.

2.Try printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or print job, have the customer contact the software vendor for assistance.)

If the message persists, try the following:

1.Cycle power.

2.Reseat or replace the interface cable and cycle power.

3.Remove the DIMMs one at a time and cycle power.

4.Try using the parallel interface, if possible.

5.With the EIO cards removed from the printer, perform a cold reset.

6.If the error persists, replace the Formatter.

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