HP 5000n manual For 13.20, 28Troubleshooting

Table 7-6. Numerical Printer Messages (continued)

Control Panel	Event	Explanation	Recommended
Message	Log		Action
	Message

13.20 PAPER JAM	13.20 or	Paper stopped jam in the
	13.32	paper path.

13.21 PAPER JAM	13.21 or	Door open jam.
	13.33

For 13.20 and 13.21:

1.Check the entire paper path for obstructions such as paper in the path, registration area, transfer area, paper feed, and Fuser.

2.Check that all assemblies are seated and doors are closed.

3.Check all sensors and flags in the paper path (see page 7-88).

20INSUFFICIENT MEMORY alternates with

PRESS GO TO CONTINUE

21PAGE TOO COMPLEX alternates with

PRESS GO TO CONTINUE

The printer received more data than can fit in its available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.

The data (dense text, rules, raster or vector graphics) sent to the printer was too complex.

Press [Go] to print the transferred data (some data might be lost), then simplify the print job or install additional memory.

Press [Go] to print the transferred data. (Some data might be lost.)

To print the job without losing data, from the Configuration Menu in the printer Control Panel, set PAGE PROTECT=ON, print the job, then return PAGE

PROTECT=AUTO. Do not leave PAGE PROTECT=ON;

it might degrade performance.

If this message appears often, simplify the print job.

7-28Troubleshooting EN