HP 5000n manual Unsupported Size in Tray YY, 24Troubleshooting

Table 7-5. Alphabetical Printer Messages (continued)

Control Panel	Event Log Explanation	Recommended
Message	Message	Action

TRAY x LOAD [TYPE] [SIZE]

UNSUPPORTED SIZE IN TRAY [YY]

One of the following occurred:

There is no paper loaded in the specified tray, or the paper is not the size requested, or the Control Panel is not set for the size of paper loaded. The tray is not properly adjusted for size.

The default paper size is set incorrectly.

If this message appears and the tray contains the correct size of paper, a sensor could be damaged or a paper sensor lever could be stuck.

An external paper handling device detected an unsupported paper size. The printer will go offline until the condition is corrected.

1.Load the requested paper into the specified tray (x).

Ensure that the trays are correctly adjusted for size. The size displayed on the front of the paper tray must match the size of paper loaded in the tray. The tray type settings (and size for Tray 1) must be set from the printer’s Control Panel.

If you are trying to print A4 or letter size paper, and this message appears, make sure the default paper size is set correctly from the Printing Menu in the printer’s Control Panel.

2.Press [Go] to print from the next available tray.

3.Press [-Value+]to scroll through the available types and sizes.

4.Press [Select] to accept the alternate type or size.

5.Inspect the switches in the tray.

6.Turn the printer on with the tray removed and push the switches by hand to see if they register.

Load a supported paper size in the tray.

7-24Troubleshooting EN