Nortel Networks NN44200-700 manual Symptom 4 The automatic log file backup failed, Diagnostic steps

146Chapter 7 Meridian Mail to CallPilot migration troubleshooting

Diagnostic steps Resolution

ERROR:(MAPFILE):(100): Map directory creation error:

Note: You must always start the migration program from the directory D:\nortel\MPCX\Migration.

BIf you still have problems when you start the program from the correct directory, check the same directory to find a file named nmmgmap.dat. Restore this file if it was accidentally renamed or moved to another directory. Reinstall the CallPilot software if the nmmgmap.dat file is missing.

		Note: The nmmgmap.dat file must exist in
		the
		D:\nortel\MPCX\Migration directory.
	C	If you did not find the error message
		provided in step 2, contact your Nortel
		technical support representative for
		assistance.
3 Does the problem still exist?	D	Contact your Nortel technical support
		representative for assistance.
Symptom 4: The automatic log file backup failed
Diagnostic steps	Resolution
Verify the disk space.	A	If you found the error message provided
1 Open the migration transaction log		in step 2, check the free space on
		the D drive (where the directory
file. The migration transaction log file
		\nortel\MPCX\migration is located) on the
(MigTransaction.log) is located in the
		CallPilot server. The system probably
D:\nortel\MPCX\Migration folder on the
		does not have enough disk space to back
CallPilot server.
		up the log files. Empty the Recycle Bin or
2 Check for the following error message:
		move some log files to another disk drive.
		Back up the log file manually.
Could not backup the.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.026 June 2007

Copyright © 2007, Nortel Networks