146Chapter 7 Meridian Mail to CallPilot migration troubleshooting
Diagnostic steps | Resolution |
ERROR:(MAPFILE):(100): Map directory creation error:
Note: You must always start the migration program from the directory D:\nortel\MPCX\Migration.
BIf you still have problems when you start the program from the correct directory, check the same directory to find a file named nmmgmap.dat. Restore this file if it was accidentally renamed or moved to another directory. Reinstall the CallPilot software if the nmmgmap.dat file is missing.
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| Note: The nmmgmap.dat file must exist in |
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| the |
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| D:\nortel\MPCX\Migration directory. |
| C | If you did not find the error message |
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| provided in step 2, contact your Nortel |
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| technical support representative for |
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| assistance. |
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3 Does the problem still exist? | D | Contact your Nortel technical support |
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| representative for assistance. |
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Symptom 4: The automatic log file backup failed | ||
Diagnostic steps | Resolution | |
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Verify the disk space. | A | If you found the error message provided |
1 Open the migration transaction log |
| in step 2, check the free space on |
| the D drive (where the directory | |
file. The migration transaction log file |
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| \nortel\MPCX\migration is located) on the | |
(MigTransaction.log) is located in the |
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| CallPilot server. The system probably | |
D:\nortel\MPCX\Migration folder on the |
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| does not have enough disk space to back | |
CallPilot server. |
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| up the log files. Empty the Recycle Bin or | |
2 Check for the following error message: |
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| move some log files to another disk drive. | |
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| Back up the log file manually. |
Could not backup the. |
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Nortel CallPilot
Troubleshooting Reference Guide
5.026 June 2007
