120Chapter 5 Routing and remote access troubleshooting
Shared Session (only if local console is logged on)
Use this method in the following conditions:
•You need a shared login session to see exactly what is on the local console, and all tasks are visible from the server console. Use a shared login during mentoring sessions or investigating an existing alarm message displayed on the console, and so on.)
•When the transfer of files between the local PC to the CallPilot server will not occur.
Step Action
1From the client PC, start the Remote Desktop Connection for Windows Server 2003 Client. Select Start → Programs → Remote Desktop Connection or Start → Programs → Accessories → Communications → Remote Desktop Connection.
Result: the Remote Desktop Connection window appears.
2Enter the IP address. Click Options. Result: The Options window appears.
3Type in the IP address or computer name.
4Type the User name and Password.
5Click the Local Resources tab.
Result: The Local Resources window appears.
Nortel CallPilot
Troubleshooting Reference Guide
5.026 June 2007
