36Chapter 3 Hardware troubleshooting
TroubleAction
RAID troubleshooting
TroubleAction
The system boots but emits beeps.
One or more logical drives are in critical mode (one of the drives is in FAIL condition). Rebuild the drives. If the drive rebuilding is unsuccessful, replace the drive.
The system does not detect the RAID card.
The system detects the RAID card but does not boot and attempts to boot from the network.
The RAID card can be defective. Check the LEDs on the back of the card. If more than four LEDs are lit, the RAID card or the PCI backplane is faulty.
The logical hard drive that has the booting partition is offline or both physical drives on the booting logical drive are faulty.
•Press Ctrl+M at startup to open the configuration utility.
•Recreate the RAID pack without initialization.
•Restart the server.
If the drives were just offline, this action restores their functionality. If this solution does not remedy the trouble, replace the defective drives.
Note 1: If a drive is defective, the RAID utility determines the drive condition and marks the drive as FAIL.
Note 2: New 1002rp systems do not automatically rebuild a drive that replaced a faulty drive marked as FAIL. You must rebuild the drive manually.
Note 3: On older 1002rp systems, the Autorebuild option is enabled by default in the RAID firmware. Check this option and disable it before proceeding with RAID operations.
Nortel CallPilot
Troubleshooting Reference Guide
5.026 June 2007
