Nortel Networks NN44200-700 Symptom 3 The system failed to create a map directory, Resolution

	Symptom 3: The system failed to create a map directory 145
Diagnostic steps		Resolution
Rerun the tape on a different CallPilot server.		H	If the system does not display an error
			message, then the tape is good and the
			problem is on CallPilot server. Reboot the
			CallPilot server.
9	Type the correct command in the command	I	If the system still displays an error
	line window to start the migration. If the		message, then the tape is the cause of
	situation does not allow you to do this, skip		the problem. Use another blank tape
	this step.		to perform the data collection and then
			perform the migration again.

1Does the problem still exist?

JContact your Nortel technical support representative for assistance.

Symptom 2: All users cannot be migrated due to an invalid user-preferred language ID

Diagnostic steps	Resolution
Verify the CallPilot version and the Meridian	A If you found error messages similar to
Mail migration utility tape version.	the example provided in step 2, you may
1 Open the migration transaction log	not be running a supported CallPilot
	build. Refer to the Upgrade and Platform
file. The migration transaction log file
	Migration Guide (NN44200-400) for
(MigTransaction.log) is located in the
	supported versions and detailed migration
D:\nortel\MPCX\Migration folder on the
	instructions.
CallPilot server.
2 Check for error messages similar to the	B If you did not find error messages similar
following:	to the example provided in step 2,
	contact your Nortel technical support
ERROR:(USRAPI):(55122):Invalid	representative for assistance.
input USER PREFFERRED LANG ID:

3Does the problem still exist?

CContact your Nortel technical support representative for assistance.

Symptom 3: The system failed to create a map directory

Diagnostic steps		Resolution
Verify the log file.		A If you found the error message provided
1	Open the migration transaction log	in step 2, you probably changed the
		current directory at the command line. If
	file. The migration transaction log file
		necessary, change the directory to
	(MigTransaction.log) is located in the
		D:\nortel\MPCX\Migration and start the
	D:\nortel\MPCX\Migration folder on the
		migrate.exe program again.
	CallPilot server.
2	Check for the following error message:

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.026 June 2007

Copyright © 2007, Nortel Networks