| Symptom 3: The system failed to create a map directory 145 | ||
Diagnostic steps | Resolution | ||
|
|
| |
Rerun the tape on a different CallPilot server. | H | If the system does not display an error | |
|
|
| message, then the tape is good and the |
|
|
| problem is on CallPilot server. Reboot the |
|
|
| CallPilot server. |
9 | Type the correct command in the command | I | If the system still displays an error |
| line window to start the migration. If the |
| message, then the tape is the cause of |
| situation does not allow you to do this, skip |
| the problem. Use another blank tape |
| this step. |
| to perform the data collection and then |
|
|
| perform the migration again. |
|
|
|
|
1Does the problem still exist?
JContact your Nortel technical support representative for assistance.
Symptom 2: All users cannot be migrated due to an invalid
Diagnostic steps | Resolution | |
Verify the CallPilot version and the Meridian | A If you found error messages similar to | |
Mail migration utility tape version. | the example provided in step 2, you may | |
1 Open the migration transaction log | not be running a supported CallPilot | |
build. Refer to the Upgrade and Platform | ||
file. The migration transaction log file | ||
Migration Guide | ||
(MigTransaction.log) is located in the | ||
supported versions and detailed migration | ||
D:\nortel\MPCX\Migration folder on the | ||
instructions. | ||
CallPilot server. | ||
| ||
2 Check for error messages similar to the | B If you did not find error messages similar | |
following: | to the example provided in step 2, | |
| contact your Nortel technical support | |
ERROR:(USRAPI):(55122):Invalid | representative for assistance. | |
input USER PREFFERRED LANG ID: |
|
3Does the problem still exist?
CContact your Nortel technical support representative for assistance.
Symptom 3: The system failed to create a map directory
Diagnostic steps | Resolution | ||
Verify the log file. | A If you found the error message provided | ||
1 | Open the migration transaction log | in step 2, you probably changed the | |
current directory at the command line. If | |||
| file. The migration transaction log file | ||
| necessary, change the directory to | ||
| (MigTransaction.log) is located in the | ||
| D:\nortel\MPCX\Migration and start the | ||
| D:\nortel\MPCX\Migration folder on the | ||
| migrate.exe program again. | ||
| CallPilot server. | ||
|
| ||
2 | Check for the following error message: |
| |
Nortel CallPilot
Troubleshooting Reference Guide
5.026 June 2007
