Modem 91
Result: The list of devices appears.
2Locate the Modem in the list.
If Modems are not listed:
a.Right- click on the top device (the computer name) and select Scan for hardware changes.
Result: The screen flashes a couple of times and the list of
Modems appears.
If Modems are listed:
b.Click + to expand the list. This makes the connected modem visible.
c.
Result: The message box Disabling this device will cause it to stop functioning... appears
d.Click the Yes button.
e.
3The TR lamp is now lit and the modem ready to accept calls.
—End—
Troubleshooting modem configuration
The following procedure outlines the steps necessary for troubleshooting modem configuration issues. Ensure that all settings, as well as the variables specific to your installation, are correct.
ATTENTION
Do not use the exact information shown in the illustrations. Use the values provided by your network administrator.
Step Action
1Click Start → Settings → Control Panel, and then
Result: The Phone and Modem Options dialog box appears.
Nortel CallPilot
Troubleshooting Reference Guide
5.026 June 2007
