Nortel Networks NN44200-700 manual Troubleshooting modem configuration, If Modems are not listed

Modem 91

Result: The list of devices appears.

2Locate the Modem in the list.

If Modems are not listed:

a.Right- click on the top device (the computer name) and select Scan for hardware changes.

Result: The screen flashes a couple of times and the list of

Modems appears.

If Modems are listed:

b.Click + to expand the list. This makes the connected modem visible.

c.Right-click on the active modem and select Disable driver.

Result: The message box Disabling this device will cause it to stop functioning... appears

d.Click the Yes button.

e.Right-click on the active modem and select Enable.

3The TR lamp is now lit and the modem ready to accept calls.

—End—

Troubleshooting modem configuration

The following procedure outlines the steps necessary for troubleshooting modem configuration issues. Ensure that all settings, as well as the variables specific to your installation, are correct.

ATTENTION

Do not use the exact information shown in the illustrations. Use the values provided by your network administrator.

Step Action

1Click Start → Settings → Control Panel, and then double-click Phone and Modem Options.

Result: The Phone and Modem Options dialog box appears.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.026 June 2007

Copyright © 2007, Nortel Networks