49
5 Troubleshooting
I cannot access the Web-based Configuration Utility from the
Ethernet computer used to configure the router.
• Check that the LAN LED is on. If the LED is not on, verify
that the cable for the LAN connection is firmly connected.
• Check whether the computer resides on the same subnet
with the router’s LAN IP address.
• If the computer act as a DHCP client, check whether the
computer has been assigned an IP address from the DHCP
server. If not, you will need to renew the IP address. See
the check/renew IP address section under ‘3.2 Setting up
TCP/IP’ for instructions.
• Use the ping command to ping the router’s LAN IP address
to verify the connection.
• Make sure your browser is not configured to use a proxy
server.
• Check that the IP address you entered is correct. If the
router’s LAN IP address has been changed, you should
enter the reassigned IP address instead.
I can browse the router’s Web-based Configuration Utility but
cannot access the Internet.
• Check if the WAN LED is ON. If not, verify that the physical
connection between the router and the DSL/Cable modem
is firmly connected. Also ensure the DSL/Cable modem is
working properly.
• If WAN LED is ON, open the System Overview page of the
Web configuration utility and check the status group to see
if the router’s WAN port has successfully obtained an IP
address.
• Make sure you are using the correction method (DHCP
client, PPPoE client, or Manual Config) as required by the
ISP. Also ensure you have entered the correct settings