Troubleshooting Maintenance | HP LX manual

7 Troubleshooting &

Maintenance

This chapter suggests how to diagnose and solve problems you may encounter, describes the displayed messages, and shows you how to change the print cartridge.

Topic	Page
Troubleshooting	7-2
Getting Help	7-2
Error Notification: Beeps, Blinking Light, Message	7-7
Understanding the Displayed Messages	7-8
Solving Problems While Printing, Faxing, or Copying	7-19
Maintaining Your HP OfficeJet LX	7-26
Changing the Print Cartridge	7-27	Troubleshooting7.
Changing the Print Cartridge	7-27

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HP LX manual Troubleshooting Maintenance

Contents

HP OfficeJet LX Safety Information Table of Contents Using the HP OfficeJet LX Manager Sending and Receiving Paper Faxes Page Page Printing and Making Copies Troubleshooting & Maintenance If You Dont Read Anything Else Key Things to Remember about Faxing Summary Table below summarizes the HP OfficeJet LXs capabilities Sending a Paper Fax Send Fax button Sending a Fax Directly from Your PCName and Fax Confirming Your PC Fax Was Sent All Faxes button Receiving a Fax No action is required, with the exception noted below Receiving a Fax Directly to Your PC Receive/Setup dialog boxReceiving a Fax to the HP OfficeJet LX Page Making Copies About This Manual Installing the HP OfficeJet LX Topic Software Programs Features OverviewIntroduction When Youre Ready to Begin Before You Start Installing the Hardware Verify the Package Contents Remove the Tape and Packing Material from HP OfficeJet LX Helpful Hints Install the Print Cartridge Using the HP OfficeJet LX Manager Introducing the HP OfficeJet LX Manager Running the HP OfficeJet LX Manager Using the HP OfficeJet LX Manager Window Using the HP OfficeJet LX Manager Help System Using the Alert Options Monitoring the Status of Your HP OfficeJet LX Running Eclipse FAX SE from the HP OfficeJet LX Manager Reviewing the Device SettingsSetting Use Whenever You Need To Applies To Beep Volume=Soft Remote Service=OffPC. The factory setting is Route Received Faxes=To Printer Automatic Reduction=On Changing the Header for Your Outgoing Faxes Using the OfficeJet Setup MenuUsing Send Fax Setup Switching from Pulse to Tone Dialing Selecting Tone or Pulse Dialing ModeSetting Automatic Redial Dialing Mode box Using Speed Dial Setup for Paper Faxes Only `11 Valid Character Use in Fax Numbers Inserting a Pause in a Speed Dial NumberValid Characters for Fax Numbers Setting Up a Speed Dial Group Goal Do this Adjusting the ContrastChanging Scanned Image Quality Changing the Receive Mode Using Receive Fax SetupAdjusting the Resolution If This Is Your Situation Choose This Setting Setting Automatic Reduction Changing the Number of Rings to Answer Setting Backup Reception Enabling Distinctive Ring Enabling Silent Detect Enabling Remote ServiceReceive Mode is set to Fax/TAM Routing Received Faxes Changing the Loaded Paper Size Beep Volume Controlling Sound SettingsType of Sound Occurs When Control With Volume Controlling Rings and Beeps Controlling Outgoing Fax Tones Printing Fax Logs Printing Logs and ReportsControlling the Printing of Fax Logs Last 30 faxes This heading Describes this information Printing Reports Speed Dial Report HP OfficeJet LX Speed Dial Report for Menu Settings Report Letter 8.5x11 Error onlyNormal Soft Off 100% PC-8CR only Font Samples Menu Feature Current Setting Factory SettingSelf Test Report Acme Co 619 Factory Settings Menu FeaturesCurrent Settings This heading Describes this information Font Samples Power Fail Report Sending and Receiving Paper Faxes Goal Do this Adjusting the Resolution Use this setting For this goal Adjusting the Contrast Use this setting For these kinds of fax originals Press Start/Copy to begin For this display Using These buttonsSpeed Dialing Press Enter/Save not Start/Copy Using These buttons For this displaySending Paper Faxes to Multiple Fax Numbers Redialing with the Redial/Pause Button Then press Redial/Pause Sending a Paper Fax at a Future Time Using Do this These buttons For this displayFax Settings Send Fax Later 5554138 To cancel a to-be-polled setup Menu Fax Settings Do this These buttons UsingAsking to Receive a Fax from Another Fax Machine Polling Faxing and Scanning Sending from and Receiving to Your PC Topic Introducing Eclipse FAX SE Choose File/Run Eclipse FAX SE Using the Eclipse FAX SE Help SystemRunning Eclipse FAX SE Inserting a Pause in a Fax Number Switching from Pulse to Tone DialingSending Faxes from Your PC Best Available resolution is 204 x 196 dpi Preparing to Send a Fax Send SetupResolution Viewing the Eclipse FAX SE Cover Pages Viewing Your Eclipse FAX SE Cover Pages Print Setup Commands for Selected Windows Applications Sending a Fax from a Windows Application Using the Phonebook Button Company box Phonebook box Using the Clear Button Changing the Selected Phonebook 2nd Sheets button Using the Special Options If You Get a Busy Signal Sending a Quick Note from Eclipse FAX SE Destination Date and Time Status Pages Duration Viewing Fax Information Changing the DisplayViewing Faxes Rescheduling a Fax Resending a Fax from the Send Log Deleting Faxes Printing the Send LogPrinting a Fax Sending a Fax to More Than One Recipient Page Using Phonebooks Adding a New Phonebook Adding Names to a Phonebook Modifying a Phonebook Deleting a Phonebook Using the Remove Button Creating a Group of Names from One or More Phonebooks `25 File Formats for Imported Phonebooks Importing Names and Fax Numbers into Eclipse FAX SEImporting a File of Existing Entries Importing a Winfax or CAS Phonebook Routing Incoming Faxes to the PC Preparing to Receive a Fax Receive SetupReceiving Faxes on Your PC Receiving a Fax to Your PC Using the Receive Log to View, Print, or Delete Faxes Date and Time Sender Status Pages Duration Viewing Fax Information Printing the Receive Log Forwarding a Fax Printing Faxes and Files Printing an Entire Fax from the Send or Receive Log Printing a File from Eclipse FAX SE Supported File Types Using Menus and Toolbars to View FaxesViewing a Fax View Menu Tools Menu Choose View/ResetMenu Zooming in on a View Toolbar Tool Name Use this tool to Thumbnail Toolbar Opening a Page from Thumbnail View Scanning Small Documents ScanningScanning and Faxing `41 Scanning and Viewing Scanning and Printing Fax to File button Using Advanced Eclipse FAX SE FeaturesFaxing a Document to a File Page Faxing a Saved File from Eclipse FAX SE Adding Text to a Fax Preparing the Document Method 3`Adding Text to a Fax from the Send or Receive Log Adding Text with the Edit Toolbar Edit tool Zoom tool Text tool `49 Adding an Image to a Fax FAX SE Using the Place Image Window to Add an Image Zooming Tips `53 Append Pages button Collecting Two or More Documents to Send as a FaxPreparing to Collect Documents Using the Collect Dialog Box Page Modifying Cover Pages Choose Edit/Select Using Letterhead and Second Sheets in Faxes Method 2 Scanning Your Existing Letterhead Creating Letterhead and Second SheetsMethod 1 Faxing Your Existing Letterhead to a File Method 3 Creating Letterhead in Eclipse FAX SE Saving Letterhead and Second Sheets Files in Eclipse FAX SE Sending Faxes with Letterhead and Second Sheets Fax Preview button Previewing Faxes Using the Fax Preview Feature Setting the New Page Paper Size Managing Files File Type Filename Explanations Extension File Menu Options Eclipse FAX SE Menu BarsMain Menu Bar Send Menu Options Help Menu Options Receive Menu OptionsScan Menu Options File Open Menu Bar Tools Menu Options View Menu OptionsMenu Options Special Menu Options Cover Sheets Menu Bar Help Menu Printing and Making Copies Choosing Media Tips for Loading Paper and Other Media GoalDo this Using the HP OfficeJet LX Printer OptionsOpening the HP OfficeJet LX Printer Options Set Print Quality to EconoFastPage Lotus 1-2-3, Release 4`File/Printer Setup Reviewing the Printer Settings Use Whenever You Need To Print Halftone Reviewing the Grayscale OptionsChoosing the Grayscale Options Intensity If you use DOS software applications Loading Envelopes Printing Envelopes With Windows Applications Controlling the Appearance Your Printed Documents Using the Printer Control Panel for DOS Printing Making Copies Controlling How Your Copies Will Look Making Reduced Copies Your Original Document Using the Front Panel Topic When and How to Use the Front Panel Using the Menu Buttons Moving from one menu to another Do this Using These buttonsEntering Words and Symbols Press Space once to insert a space Using Send Fax Setup Changing the Header for Your Outgoing Faxes Fax Settings Speed Dial Setup Using Speed Dial SetupSetting Up a Speed Dial Group Group Dial Setup Changing the Scanned Image Quality Fax/Copy Contrast Distinctive Ring Remote Service Using Receive Fax SetupChanging the Receive Mode Changing the Loaded Paper Size Paper Size Copier Settings Copy Reduction Changing Copy Reduction Controlling Rings and Beeps Controlling Sound SettingsRinger Ring/Beep Volume Buttons Beeps Reports Scheduling a Fax Send Fax Later Printer Settings Controlling the Appearance of Your Printed Documents Troubleshooting Maintenance Troubleshooting Getting Help Troubleshooting Page MST Whom to call if youre in Canada An error interrupted an activity in progress Error Notification Beeps, Blinking Light, MessageFor this error condition Serious internal problem was detected. a Understanding the Displayed Messages Fax cancelled Copy cancelledDelayed fax Close cover Fax in memory Fax failed fromUnknown Memory full Fax reception DisabledFax printing Fax send failed Clear copy jam Press StopOpen cover If the document is not jammed Replace pen Load penOut of ink Out of paper Group full Poll cancelledPress Start to send Printer busy Check Settings Report cancelledCall for service Removing document Memory used xx% If the error number begins withStoring Turn power off System Error nnnTurn power off/on Waiting for poll Waiting to dial Missing from Solving Problems While Printing, Faxing, or CopyingLines or dots are Characters Print cartridge has dried ink on the nose Last My phone call is cut off when I try to make a copy Cant receive a Eclipse Fax SE PC faxes quit during sending Maintaining Your HP OfficeJet LX Changing the Print Cartridge Helpful Hint Reference Product Specifications Internal Fonts Paper WeightPrinter Command Language Character Set Support Compatibility Image Memory Scan ResolutionPaper Weight Faxes Sent Transmission Speed Scan Margins Copy SpeedCopy Reduction Scan Width Multiple Copies Supply/Accessory HP Reorder Number Ordering Information Obtaining a Material Safety Data Sheet Msds Warranty Limitations Warranty InformationOne-Year Limited Warranty Exclusions Regulatory Information Page `11 Network DOC Requirements Dxwrp IDHVFRUUHFO\ 5LQJVPRW6HUYLFVWDWXVRI$QVZU Hqwhulqj LFRQV+3FOLSVHI2IILFH$-HW/60DQDJHU MDP6HHJSDSHUMDP SDUDOOHOZK\FRQQHFWLQJLQWHUIDFHWRIRUFHFORVHGFDEOHIRUSULQWLQJ Diloh 4XLFN1RWHIHDWXUHFOLSVH$6 HOI7 Vpdoowkuhhphwkrgvgrfxphqwv Xqghuvfruhb Xsshufdvhohwwhuvkrzwrhqwhu HP Software License Agreement HP OfficeJet LX software