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HP LX manual Solving Problems While Printing, Faxing, or Copying, Lines or dots are, Missing from

Models: LX

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Solving Problems

While Printing, Faxing, or Copying

This section describes how to solve problems you might encounter while using the

HP OfficeJet LX.

Symptom:	Cause:	Solution:
Lines or dots are	The connection between the print	NRemove the print cartridge and reinstall it.
missing from the	cartridge and cradle is intermittent.	Try printing again. You may need to repeat
characters in the		this before the ink resumes a continuous flow.
printout.		OR
	OR	OR
	OR
	The copper contacts of the print	1. Remove the print cartridge. (For help, see
	cartridge are dirty.	the instructions in "Changing the Print
		Cartridge" later in this chapter.) Use a
		lint-free damp cloth to gently clean the
		copper contacts on the print cartridge and the
		print cartridge cradle.
		7. Troubleshooting
		OJ-61
		2. Reinstall the print cartridge and try printing
		again. If the print quality remains poor after
		cleaning the contacts, clean the ink nozzles as
		described for the next symptom in this table.

(Continued on next page)

7`19

Image 188

HP LX manual Solving Problems While Printing, Faxing, or Copying, Lines or dots are, Missing from, Characters, Printout

Contents

HP OfficeJet LX Safety Information Table of Contents Using the HP OfficeJet LX Manager Sending and Receiving Paper Faxes Page Page Printing and Making Copies Troubleshooting & Maintenance If You Dont Read Anything Else Key Things to Remember about FaxingSummary Table below summarizes the HP OfficeJet LXs capabilitiesSending a Paper Fax Send Fax button Sending a Fax Directly from Your PCName and Fax Confirming Your PC Fax Was Sent All Faxes buttonReceiving a Fax No action is required, with the exception noted belowReceiving a Fax Directly to Your PC Receive/Setup dialog boxReceiving a Fax to the HP OfficeJet LX Page Making Copies About This ManualInstalling the HP OfficeJet LX TopicSoftware Programs Features OverviewIntroduction When Youre Ready to Begin Before You StartInstalling the Hardware Verify the Package ContentsRemove the Tape and Packing Material from HP OfficeJet LXHelpful Hints Install the Print Cartridge Using the HP OfficeJet LX Manager Introducing the HP OfficeJet LX Manager Running the HP OfficeJet LX Manager Using the HP OfficeJet LX Manager Window Using the HP OfficeJet LX Manager Help System Using the Alert Options Monitoring the Status of Your HP OfficeJet LXRunning Eclipse FAX SE from the HP OfficeJet LX Manager Reviewing the Device SettingsSetting Use Whenever You Need To Applies To Remote Service=Off PC. The factory setting is Route Received Faxes=To PrinterBeep Volume=Soft Automatic Reduction=OnChanging the Header for Your Outgoing Faxes Using the OfficeJet Setup MenuUsing Send Fax Setup Selecting Tone or Pulse Dialing Mode Setting Automatic RedialSwitching from Pulse to Tone Dialing Dialing Mode boxUsing Speed Dial Setup for Paper Faxes Only `11Valid Character Use in Fax Numbers Inserting a Pause in a Speed Dial NumberValid Characters for Fax Numbers Setting Up a Speed Dial Group Goal Do this Adjusting the ContrastChanging Scanned Image Quality Using Receive Fax Setup Adjusting the ResolutionChanging the Receive Mode If This Is Your Situation Choose This SettingSetting Automatic Reduction Changing the Number of Rings to AnswerSetting Backup Reception Enabling Distinctive RingEnabling Silent Detect Enabling Remote ServiceReceive Mode is set to Fax/TAM Routing Received Faxes Changing the Loaded Paper SizeControlling Sound Settings Type of Sound Occurs When Control WithBeep Volume VolumeControlling Rings and Beeps Controlling Outgoing Fax TonesPrinting Logs and Reports Controlling the Printing of Fax LogsPrinting Fax Logs Last 30 faxesThis heading Describes this information Printing Reports Speed Dial Report HP OfficeJet LX Speed Dial Report forMenu Settings Report Error only NormalLetter 8.5x11 SoftOff 100% PC-8CR only Menu Feature Current Setting Factory Setting Self Test ReportFont Samples Acme Co 619Menu Features Current SettingsFactory Settings This heading Describes this information Font SamplesPower Fail Report Sending and Receiving Paper Faxes Goal Do thisAdjusting the Resolution Use this setting For this goalAdjusting the Contrast Use this setting For these kinds of fax originalsPress Start/Copy to begin For this display Using These buttonsSpeed Dialing Press Enter/Save not Start/Copy Using These buttons For this displaySending Paper Faxes to Multiple Fax Numbers Redialing with the Redial/Pause Button Then press Redial/PauseSending a Paper Fax at a Future Time Using Do this These buttons For this displayFax Settings Send Fax Later 5554138 To cancel a to-be-polled setup Menu Fax SettingsDo this These buttons UsingAsking to Receive a Fax from Another Fax Machine Polling Faxing and Scanning Sending from and Receiving to Your PC Topic Introducing Eclipse FAX SE Choose File/Run Eclipse FAX SE Using the Eclipse FAX SE Help SystemRunning Eclipse FAX SE Inserting a Pause in a Fax Number Switching from Pulse to Tone DialingSending Faxes from Your PC Best Available resolution is 204 x 196 dpi Preparing to Send a Fax Send SetupResolution Viewing the Eclipse FAX SE Cover Pages Viewing Your Eclipse FAX SE Cover PagesPrint Setup Commands for Selected Windows Applications Sending a Fax from a Windows ApplicationUsing the Phonebook Button Company box Phonebook boxUsing the Clear Button Changing the Selected Phonebook2nd Sheets button Using the Special Options If You Get a Busy Signal Sending a Quick Note from Eclipse FAX SE Destination Date and Time Status Pages Duration Viewing Fax Information Changing the DisplayViewing Faxes Rescheduling a Fax Resending a Fax from the Send LogDeleting Faxes Printing the Send LogPrinting a Fax Sending a Fax to More Than One Recipient Page Using Phonebooks Adding a New PhonebookAdding Names to a Phonebook Modifying a Phonebook Deleting a PhonebookUsing the Remove Button Creating a Group of Names from One or More Phonebooks`25 File Formats for Imported Phonebooks Importing Names and Fax Numbers into Eclipse FAX SEImporting a File of Existing Entries Importing a Winfax or CAS Phonebook Routing Incoming Faxes to the PC Preparing to Receive a Fax Receive SetupReceiving Faxes on Your PC Receiving a Fax to Your PC Using the Receive Log to View, Print, or Delete Faxes Date and Time Sender Status Pages DurationViewing Fax Information Printing the Receive LogForwarding a Fax Printing Faxes and Files Printing an Entire Fax from the Send or Receive LogPrinting a File from Eclipse FAX SE Supported File Types Using Menus and Toolbars to View FaxesViewing a Fax View Menu Choose View/Reset MenuTools Menu Zooming in on aView Toolbar Tool Name Use this tool toThumbnail Toolbar Opening a Page from Thumbnail ViewScanning Small Documents ScanningScanning and Faxing `41 Scanning and Viewing Scanning and PrintingFax to File button Using Advanced Eclipse FAX SE FeaturesFaxing a Document to a File Page Faxing a Saved File from Eclipse FAX SE Adding Text to a Fax Preparing the Document Method 3`Adding Text to a Fax from the Send or Receive LogAdding Text with the Edit Toolbar Edit tool Zoom tool Text tool`49 Adding an Image to a Fax FAX SE Using the Place Image Window to Add an Image Zooming Tips`53 Append Pages button Collecting Two or More Documents to Send as a FaxPreparing to Collect Documents Using the Collect Dialog Box Page Modifying Cover Pages Choose Edit/Select Using Letterhead and Second Sheets in Faxes Creating Letterhead and Second Sheets Method 1 Faxing Your Existing Letterhead to a FileMethod 2 Scanning Your Existing Letterhead Method 3 Creating Letterhead in Eclipse FAX SESaving Letterhead and Second Sheets Files in Eclipse FAX SE Sending Faxes with Letterhead and Second Sheets Fax Preview button Previewing FaxesUsing the Fax Preview Feature Setting the New Page Paper Size Managing Files File Type Filename Explanations ExtensionEclipse FAX SE Menu Bars Main Menu BarFile Menu Options Send Menu OptionsHelp Menu Options Receive Menu OptionsScan Menu Options File Open Menu Bar View Menu Options Menu OptionsTools Menu Options Special Menu OptionsCover Sheets Menu Bar Help MenuPrinting and Making Copies Choosing Media Tips for Loading Paper and Other MediaUsing the HP OfficeJet LX Printer Options Opening the HP OfficeJet LX Printer OptionsGoalDo this Set Print Quality to EconoFastPage Lotus 1-2-3, Release 4`File/Printer Setup Reviewing the Printer Settings Reviewing the Grayscale Options Choosing the Grayscale OptionsUse Whenever You Need To Print Halftone IntensityIf you use DOS software applications Loading Envelopes Printing Envelopes With Windows Applications Controlling the Appearance Your Printed Documents Using the Printer Control Panel for DOS Printing Making Copies Controlling How Your Copies Will Look Making Reduced Copies Your Original Document Using the Front Panel Topic When and How to Use the Front Panel Using the Menu Buttons Moving from one menu to another Do this Using These buttonsEntering Words and Symbols Press Space once to insert a space Using Send Fax Setup Changing the Header for Your Outgoing FaxesUsing Speed Dial Setup Setting Up a Speed Dial GroupFax Settings Speed Dial Setup Group Dial SetupChanging the Scanned Image Quality Fax/Copy ContrastDistinctive Ring Remote Service Using Receive Fax SetupChanging the Receive Mode Changing the Loaded Paper Size Paper SizeCopier Settings Copy Reduction Changing Copy ReductionControlling Rings and Beeps Controlling Sound SettingsRinger Ring/Beep Volume Buttons Beeps Reports Scheduling a Fax Send Fax LaterPrinter Settings Controlling the Appearance of Your Printed DocumentsTroubleshooting Maintenance Troubleshooting Getting HelpTroubleshooting Page MST Whom to call if youre in Canada Error Notification Beeps, Blinking Light, Message For this error conditionAn error interrupted an activity in progress Serious internal problem was detected. aUnderstanding the Displayed Messages Copy cancelled Delayed faxFax cancelled Close coverFax failed from UnknownFax in memory Memory fullDisabled Fax printingFax reception Fax send failedPress Stop Open coverClear copy jam If the document is not jammedLoad pen Out of inkReplace pen Out of paperPoll cancelled Press Start to sendGroup full Printer busyReport cancelled Call for serviceCheck Settings Removing documentMemory used xx% If the error number begins withStoring Turn power off System Error nnnTurn power off/on Waiting for poll Waiting to dialSolving Problems While Printing, Faxing, or Copying Lines or dots areMissing from CharactersPrint cartridge has dried ink on the nose Last My phone call is cut off when I try to make a copy Cant receive a Eclipse Fax SE PC faxes quit during sending Maintaining Your HP OfficeJet LX Changing the Print Cartridge Helpful Hint Reference Product Specifications Paper Weight Printer Command LanguageInternal Fonts Character Set SupportImage Memory Scan Resolution Paper Weight Faxes SentCompatibility Transmission SpeedCopy Speed Copy ReductionScan Margins Scan Width Multiple CopiesSupply/Accessory HP Reorder Number Ordering InformationObtaining a Material Safety Data Sheet Msds Warranty Information One-Year Limited WarrantyWarranty Limitations ExclusionsRegulatory Information Page `11 Network DOC Requirements Dxwrp IDHVFRUUHFO\ 5LQJVPRW6HUYLFVWDWXVRI$QVZU Hqwhulqj LFRQV+3FOLSVHI2IILFH$-HW/60DQDJHU MDP6HHJSDSHUMDP SDUDOOHOZK\FRQQHFWLQJLQWHUIDFHWRIRUFHFORVHGFDEOHIRUSULQWLQJ Diloh 4XLFN1RWHIHDWXUHFOLSVH$6 HOI7 Vpdoowkuhhphwkrgvgrfxphqwv Xqghuvfruhb Xsshufdvhohwwhuvkrzwrhqwhu HP Software License Agreement HP OfficeJet LX software