Troubleshooting, Getting Help | HP LX instruction

Troubleshooting

Read this section for some suggestions on how to go about solving problems or answering questions you may have while using the HP OfficeJet LX.

Getting Help

Please use the following sequence of steps if you encounter a problem.

1.Review this "Troubleshooting" section for problem-solving information.

The fastest way to solve most problems is to take the corrective steps outlined in this section. If you can't solve the problem on your own, proceed to the next step.

2.Make sure you are operating your HP OfficeJet LX in the correct environment. The HP OfficeJet LX is not supported with roll-over phone systems (such as the automatic answering systems often used in large companies), voicemail, call waiting, and some other advanced features provided by your phone company.

3.Gather some basic information if you plan to call HP for help.

If you suspect that your HP OfficeJet LX will have to be returned or exchanged, be sure to have the following information readily available before you contact HP or your dealer:

:Product name and serial number (printed on the back of the HP OfficeJet LX)

:Description of problem, including any error messages that were displayed

:Purchase date and proof of purchase

:A valid credit card or purchase order number (required for HP's Express Exchange)

4.Call your dealer or the HP Customer Support Center. (See phone numbers on next two pages.)

If you can't resolve the problem after reviewing this "Troubleshooting" section, you can contact either your dealer or the HP Customer Support Center for further assistance. An HP Customer Support representative will work with you to quickly determine and solve any problems you may have, and let you know whether repair is necessary.

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HP LX manual Troubleshooting, Getting Help

Contents

HP OfficeJet LX Safety Information Table of Contents Using the HP OfficeJet LX Manager Sending and Receiving Paper Faxes Page Page Printing and Making Copies Troubleshooting & Maintenance Key Things to Remember about Faxing If You Dont Read Anything Else Table below summarizes the HP OfficeJet LXs capabilities Summary Sending a Paper Fax Sending a Fax Directly from Your PC Name and FaxSend Fax button All Faxes button Confirming Your PC Fax Was Sent No action is required, with the exception noted below Receiving a Fax Receive/Setup dialog box Receiving a Fax to the HP OfficeJet LXReceiving a Fax Directly to Your PC Page About This Manual Making Copies Topic Installing the HP OfficeJet LX Features Overview IntroductionSoftware Programs Before You Start When Youre Ready to Begin Verify the Package Contents Installing the Hardware HP OfficeJet LX Remove the Tape and Packing Material from Helpful Hints Install the Print Cartridge Using the HP OfficeJet LX Manager Introducing the HP OfficeJet LX Manager Running the HP OfficeJet LX Manager Using the HP OfficeJet LX Manager Window Using the HP OfficeJet LX Manager Help System Monitoring the Status of Your HP OfficeJet LX Using the Alert Options Reviewing the Device Settings Setting Use Whenever You Need To Applies ToRunning Eclipse FAX SE from the HP OfficeJet LX Manager Automatic Reduction=On Remote Service=OffPC. The factory setting is Route Received Faxes=To Printer Beep Volume=Soft Using the OfficeJet Setup Menu Using Send Fax SetupChanging the Header for Your Outgoing Faxes Dialing Mode box Selecting Tone or Pulse Dialing ModeSetting Automatic Redial Switching from Pulse to Tone Dialing `11 Using Speed Dial Setup for Paper Faxes Only Inserting a Pause in a Speed Dial Number Valid Characters for Fax NumbersValid Character Use in Fax Numbers Setting Up a Speed Dial Group Adjusting the Contrast Changing Scanned Image QualityGoal Do this If This Is Your Situation Choose This Setting Using Receive Fax SetupAdjusting the Resolution Changing the Receive Mode Changing the Number of Rings to Answer Setting Automatic Reduction Enabling Distinctive Ring Setting Backup Reception Enabling Remote Service Receive Mode is set to Fax/TAMEnabling Silent Detect Changing the Loaded Paper Size Routing Received Faxes Volume Controlling Sound SettingsType of Sound Occurs When Control With Beep Volume Controlling Outgoing Fax Tones Controlling Rings and Beeps Last 30 faxes Printing Logs and ReportsControlling the Printing of Fax Logs Printing Fax Logs This heading Describes this information Printing Reports HP OfficeJet LX Speed Dial Report for Speed Dial Report Menu Settings Report Soft Error onlyNormal Letter 8.5x11 PC-8 CR onlyOff 100% Acme Co 619 Menu Feature Current Setting Factory SettingSelf Test Report Font Samples This heading Describes this information Font Samples Menu FeaturesCurrent Settings Factory Settings Power Fail Report Sending and Receiving Paper Faxes Do this Goal Use this setting For this goal Adjusting the Resolution Use this setting For these kinds of fax originals Adjusting the Contrast Press Start/Copy to begin Using These buttons Speed DialingFor this display Using These buttons For this display Sending Paper Faxes to Multiple Fax NumbersPress Enter/Save not Start/Copy Then press Redial/Pause Redialing with the Redial/Pause Button Using Do this These buttons For this display Fax Settings Send Fax LaterSending a Paper Fax at a Future Time 5554138 Menu Fax Settings To cancel a to-be-polled setup Using Asking to Receive a Fax from Another Fax Machine PollingDo this These buttons Faxing and Scanning Sending from and Receiving to Your PC Topic Introducing Eclipse FAX SE Using the Eclipse FAX SE Help System Running Eclipse FAX SEChoose File/Run Eclipse FAX SE Switching from Pulse to Tone Dialing Sending Faxes from Your PCInserting a Pause in a Fax Number Preparing to Send a Fax Send Setup ResolutionBest Available resolution is 204 x 196 dpi Viewing Your Eclipse FAX SE Cover Pages Viewing the Eclipse FAX SE Cover Pages Sending a Fax from a Windows Application Print Setup Commands for Selected Windows Applications Company box Phonebook box Using the Phonebook Button Changing the Selected Phonebook Using the Clear Button 2nd Sheets button Using the Special Options If You Get a Busy Signal Sending a Quick Note from Eclipse FAX SE Destination Date and Time Status Pages Duration Changing the Display Viewing FaxesViewing Fax Information Resending a Fax from the Send Log Rescheduling a Fax Printing the Send Log Printing a FaxDeleting Faxes Sending a Fax to More Than One Recipient Page Adding a New Phonebook Using Phonebooks Adding Names to a Phonebook Deleting a Phonebook Modifying a Phonebook Creating a Group of Names from One or More Phonebooks Using the Remove Button `25 Importing Names and Fax Numbers into Eclipse FAX SE Importing a File of Existing EntriesFile Formats for Imported Phonebooks Importing a Winfax or CAS Phonebook Preparing to Receive a Fax Receive Setup Receiving Faxes on Your PCRouting Incoming Faxes to the PC Receiving a Fax to Your PC Date and Time Sender Status Pages Duration Using the Receive Log to View, Print, or Delete Faxes Printing the Receive Log Viewing Fax Information Forwarding a Fax Printing an Entire Fax from the Send or Receive Log Printing Faxes and Files Printing a File from Eclipse FAX SE Using Menus and Toolbars to View Faxes Viewing a FaxSupported File Types View Menu Zooming in on a Choose View/ResetMenu Tools Menu Tool Name Use this tool to View Toolbar Opening a Page from Thumbnail View Thumbnail Toolbar Scanning Scanning and FaxingScanning Small Documents `41 Scanning and Printing Scanning and Viewing Using Advanced Eclipse FAX SE Features Faxing a Document to a FileFax to File button Page Faxing a Saved File from Eclipse FAX SE Adding Text to a Fax Method 3`Adding Text to a Fax from the Send or Receive Log Preparing the Document Edit tool Zoom tool Text tool Adding Text with the Edit Toolbar `49 Adding an Image to a Fax FAX SE Zooming Tips Using the Place Image Window to Add an Image `53 Collecting Two or More Documents to Send as a Fax Preparing to Collect DocumentsAppend Pages button Using the Collect Dialog Box Page Modifying Cover Pages Choose Edit/Select Using Letterhead and Second Sheets in Faxes Method 3 Creating Letterhead in Eclipse FAX SE Creating Letterhead and Second SheetsMethod 1 Faxing Your Existing Letterhead to a File Method 2 Scanning Your Existing Letterhead Saving Letterhead and Second Sheets Files in Eclipse FAX SE Fax Preview button Previewing Faxes Sending Faxes with Letterhead and Second Sheets Using the Fax Preview Feature Setting the New Page Paper Size File Type Filename Explanations Extension Managing Files Send Menu Options Eclipse FAX SE Menu BarsMain Menu Bar File Menu Options Receive Menu Options Scan Menu OptionsHelp Menu Options File Open Menu Bar Special Menu Options View Menu OptionsMenu Options Tools Menu Options Help Menu Cover Sheets Menu Bar Printing and Making Copies Tips for Loading Paper and Other Media Choosing Media Set Print Quality to EconoFast Using the HP OfficeJet LX Printer OptionsOpening the HP OfficeJet LX Printer Options GoalDo thisPage Lotus 1-2-3, Release 4`File/Printer Setup Reviewing the Printer Settings Intensity Reviewing the Grayscale OptionsChoosing the Grayscale Options Use Whenever You Need To Print Halftone If you use DOS software applications Loading Envelopes Printing Envelopes With Windows Applications Controlling the Appearance Your Printed Documents Using the Printer Control Panel for DOS Printing Making Copies Controlling How Your Copies Will Look Making Reduced Copies Your Original Document Using the Front Panel Topic When and How to Use the Front Panel Using the Menu Buttons Using These buttons Entering Words and SymbolsMoving from one menu to another Do this Press Space once to insert a space Changing the Header for Your Outgoing Faxes Using Send Fax Setup Group Dial Setup Using Speed Dial SetupSetting Up a Speed Dial Group Fax Settings Speed Dial Setup Fax/Copy Contrast Changing the Scanned Image Quality Using Receive Fax Setup Changing the Receive ModeDistinctive Ring Remote Service Paper Size Changing the Loaded Paper Size Changing Copy Reduction Copier Settings Copy Reduction Controlling Sound Settings Ringer Ring/Beep Volume Buttons BeepsControlling Rings and Beeps Reports Send Fax Later Scheduling a Fax Controlling the Appearance of Your Printed Documents Printer Settings Troubleshooting Maintenance Getting Help Troubleshooting Troubleshooting Page MST Whom to call if youre in Canada Serious internal problem was detected. a Error Notification Beeps, Blinking Light, MessageFor this error condition An error interrupted an activity in progress Understanding the Displayed Messages Close cover Copy cancelledDelayed fax Fax cancelled Memory full Fax failed fromUnknown Fax in memory Fax send failed DisabledFax printing Fax reception If the document is not jammed Press StopOpen cover Clear copy jam Out of paper Load penOut of ink Replace pen Printer busy Poll cancelledPress Start to send Group full Removing document Report cancelledCall for service Check Settings If the error number begins with StoringMemory used xx% System Error nnn Turn power off/onTurn power off Waiting to dial Waiting for poll Characters Solving Problems While Printing, Faxing, or CopyingLines or dots are Missing from Print cartridge has dried ink on the nose Last My phone call is cut off when I try to make a copy Cant receive a Eclipse Fax SE PC faxes quit during sending Maintaining Your HP OfficeJet LX Changing the Print Cartridge Helpful Hint Reference Product Specifications Character Set Support Paper WeightPrinter Command Language Internal Fonts Transmission Speed Image Memory Scan ResolutionPaper Weight Faxes Sent Compatibility Scan Width Multiple Copies Copy SpeedCopy Reduction Scan Margins Ordering Information Supply/Accessory HP Reorder Number Obtaining a Material Safety Data Sheet Msds Exclusions Warranty InformationOne-Year Limited Warranty Warranty Limitations Regulatory Information Page `11 Network DOC Requirements Dxwrp IDHVFRUUHFO\ 5LQJVPRW6HUYLFVWDWXVRI$QVZU Hqwhulqj LFRQV+3FOLSVHI2IILFH$-HW/60DQDJHU MDP6HHJSDSHUMDP SDUDOOHOZK\FRQQHFWLQJLQWHUIDFHWRIRUFHFORVHGFDEOHIRUSULQWLQJ Diloh 4XLFN1RWHIHDWXUHFOLSVH$6 HOI7 Vpdoowkuhhphwkrgvgrfxphqwv Xqghuvfruhb Xsshufdvhohwwhuvkrzwrhqwhu HP Software License Agreement HP OfficeJet LX software