Starting the Remote Desktop Client 117
Starting the Remote Desktop Client
Private Session (preferred method)
Use this method to perform the following tasks:
•Establish a private login session remotely, not visible from the server console.
•Utilize the CallPilot Support Tools.
•Transfer files from local PC to the CallPilot server.
•Install a PEP/Service Update that interacts with the CallPilot database.
Note: If the local console is already logged in, it will get forcibly logged out (unsaved data will be lost). Your actions will not be visible on the local console.
Step Action
1From the client PC, start the Remote Desktop Connection for Windows Server 2003 Client. Select Start → Programs → Remote Desktop Connection or Start → Programs → Accessories → Communications → Remote Desktop Connection.
Result: the Remote Desktop Connection window appears.
2Enter the IP address followed by a space and the suffix /console. The suffix sets up a private session connected to the logical console of the CallPilot server. Click Options.
Note: For intranet or VPN connections, you can use the computer name instead of an IP address.
Result: The Options window appears.
Nortel CallPilot
Troubleshooting Reference Guide
5.026 June 2007
