Nortel Networks NN44200-700 manual Diagnostic steps, Resolution, Check user’s class of service

Symptom 5: On a recently migrated system, a user cannot log in to the mailbox or CallPilot does not recognize a user receiving an incoming call 147

Diagnostic steps Resolution

transaction log file

Note: Older CallPilot releases do not support the automatic log file backup. Nortel recommends that you back up the log file manually each time you finish a migration tape.

		B If you did not find the error message
		provided in step 2, contact your Nortel
		technical support representative for
		assistance.
3	Does the problem still exist?	C Contact your Nortel technical support
		representative for assistance.

Symptom 5: On a recently migrated system, a user cannot log in to the mailbox or CallPilot does not recognize a user receiving an incoming call

Diagnostic steps		Resolution
Check user’s class of service		D If the user does not have a personal COS,
1	On Meridian Mail, determine if the user	go to the next step. Otherwise, perform
		one of the following tasks:
	had a personal Class of Service (COS).
	You can also verify this by checking the
	migration transaction log file	• Again collect the user data from
	(MigTransaction.log) in the
		Meridian Mail after reassigning the
	D:\nortel\MPCX\migration\ folder on the
		user COS. Perform the user migration
	CallPilot server.
		again.
	Note: Before you migrate Meridian Mail	• Use CallPilot Manager to add the
		non-migrated users to the CallPilot
	users to CallPilot, you must reassign the	system. Refer to the CallPilot
	personal COS to a dummy COS. Refer to	Administrator’s Guide.
	the Meridian Mail System Administration	Note: Before you recreate a user, ensure
	Guide (NN44200-601) for information on
		that the user’s DN has not already been
	adding and reassigning COSs. CallPilot
		assigned to another user. CallPilot does not
	does not migrate personal COSs and users
		allow duplicate DNs.
	with personal COSs.
Check user’s mailbox number.		E If the user has a mailbox number that is
		more than three digits in length, go to the
		next step.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.026 June 2007

Copyright © 2007, Nortel Networks