Symptom 5: On a recently migrated system, a user cannot log in to the mailbox or CallPilot does not recognize a user receiving an incoming call 147
Diagnostic steps | Resolution |
transaction log file
Note: Older CallPilot releases do not support the automatic log file backup. Nortel recommends that you back up the log file manually each time you finish a migration tape.
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| B If you did not find the error message |
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| provided in step 2, contact your Nortel |
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| technical support representative for |
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| assistance. |
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3 | Does the problem still exist? | C Contact your Nortel technical support |
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| representative for assistance. |
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Symptom 5: On a recently migrated system, a user cannot log in to the mailbox or CallPilot does not recognize a user receiving an incoming call
Diagnostic steps | Resolution | ||
Check user’s class of service | D If the user does not have a personal COS, | ||
1 | On Meridian Mail, determine if the user | go to the next step. Otherwise, perform | |
one of the following tasks: | |||
| had a personal Class of Service (COS). | ||
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| You can also verify this by checking the |
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| migration transaction log file | • Again collect the user data from | |
| (MigTransaction.log) in the | ||
| Meridian Mail after reassigning the | ||
| D:\nortel\MPCX\migration\ folder on the | ||
| user COS. Perform the user migration | ||
| CallPilot server. | ||
| again. | ||
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| Note: Before you migrate Meridian Mail | • Use CallPilot Manager to add the | |
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| users to CallPilot, you must reassign the | system. Refer to the CallPilot | |
| personal COS to a dummy COS. Refer to | Administrator’s Guide. | |
| the Meridian Mail System Administration | Note: Before you recreate a user, ensure | |
| Guide | ||
| that the user’s DN has not already been | ||
| adding and reassigning COSs. CallPilot | ||
| assigned to another user. CallPilot does not | ||
| does not migrate personal COSs and users | ||
| allow duplicate DNs. | ||
| with personal COSs. | ||
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Check user’s mailbox number. | E If the user has a mailbox number that is | ||
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| more than three digits in length, go to the | |
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| next step. | |
Nortel CallPilot
Troubleshooting Reference Guide
5.026 June 2007
