Nortel Networks NN44200-700 manual CallPilot support tools, Remote Control Failed. Error

CallPilot support tools 123

Result: The shared disk drives are again visible. You can toggle back and forth using shadow 0 and CTRL num *.

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Notes:

If no numeric keypad exists (for example, using a laptop), use the Function and * keys.

If you logout while in a shared session, console shadowing ends and you revert to your initial private session. The local console session logs out.

PEP installs and CallPilot support tools may not work properly when you are in an unshadowed session not connected to the console.

While in a shadow 0 session, you are unable to see your local drives on the remote server.

If the local console is not already logged on when the shadow 0 command is used, the system returns the following error within the Command prompt window:

Remote Control Failed. Error 7050

Error [7050]:The requested session cannot be controlled remotely. This may be because the session is disconnected or does not currently have a user logged on.

You can still connect to the console session by logging out from your RDC session, then reconnecting using the /console option.

CallPilot support tools

Certain support tools and operations (including PEP installs) only work properly when run from the logical console. MMFS and database operations can only be done from the logical console session. These tools must be run using either a private session connected to the console or by using a shared session. Once you cancel console shadowing, support tool operations may not work unless you re-shadow.

If you wish to use support tools without the customer being able to see on the console, use a private session. This private session logs out any local user. You can start and stop Remote Desktop sessions without dropping the RAS dial-up connection.

Note: PEP installs that perform database or MMFS operations may also require use of a session connected to the console.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.026 June 2007

Copyright © 2007, Nortel Networks