1002rp server 35
Trouble symptom | Action | |
The Ethernet controllers | • Open a DOS command prompt window. | |
are enabled and detected, | • Type ipconfig /all. | |
but the ping command | ||
| ||
fails when used to check |
| |
network resources. | The ipconfig command displays the MAC addresses. If the MAC | |
| ||
| addresses are missing or have the same value, then they are not | |
| programmed. Return the SBC card to the factory. |
The software feature key adapter (dongle) is installed properly, but CallPilot cannot detect it.
•Ensure that the software feature key adapter is plugged into the parallel port. The DS30 connector on the adjacent
•Ensure that all the flat cables inside the server have the red stripe towards the end of the chassis. Reinstall any cable whose red stripe is not in this position.
•Check the parallel port settings in the BIOS. No IRQ must be assigned to the parallel port.
If you performed all the preceding tasks and CallPilot still does not detect your software feature key adapter, return the board to the factory.
SCSI troubleshooting
TroubleAction
The system BIOS does not scan the Adaptec SCSI controller at startup (no SCSI controller is referenced).
The SCSI controller is disabled in the system BIOS.
Open the system BIOS at startup and enable the SCSI controller.
The tape drive driver is loaded but is not detected and does not work.
The cause of this trouble can be one of the following:
•The tape drive is disconnected.
•The SCSI controller is disabled in the BIOS.
•The tape drive SCSI ID is set to 7
Nortel CallPilot
Troubleshooting Reference Guide
5.026 June 2007
