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Diagnostic steps | Resolution | ||
Verify the prompt installation. | H | Reinstall the prompts. Refer to | |
8 | Open the installation log file in the |
| the Software Administration and |
| Maintenance guide. | ||
| D:\nortel\sysops\MPCX\langprompts |
| |
|
|
| |
folder.
9Check the last line of the log file. The last line must be "Prompt Installation completed successfully."If you cannot verify that the prompts were installed successfully, they were probably not.
Note: The log file name has the format xxxx.log, where xxxx is the Nortel Language ID; for example, 1033 for US English. The Nortel Language ID is specified in the cdstruct.lng file, which is located in the root directory of the language CD.
Verify the new configuration. | I | If any one of the verification steps | |
10 | In the D:\nortel\langXXXX\voice\map |
| fails, you must reinstall the language. |
|
| ||
folder, verify that the file |
| |
sysmap.mxxxx exists, has the date | Note: Even if all the checks are valid, | |
and time of the prompt installation, | ||
it is still possible that the language was | ||
and has a reasonable size (more than | ||
not installed correctly. | ||
5 KB). | ||
|
11Verify that all the .l files in the D:\nortel\langXXXX\voice\template folder have the date and time of the prompt installation.
12Verify that the file imap_lng.txt exists in the D:\nortel\langXXXX\desktop folder.
13If the fax feature is installed, verify that the six .cptemp and .bmp files exist in the D:\nortel\langXXXX\fax folder.
14If the automatic speech recognition (ASR) language component
was installed (or was planned to be installed), verify that the D:\nortel\langxxxx\asr directory exists and contains three .ctx files, three
.cfg files, and one .asr file.
Nortel CallPilot
Troubleshooting Reference Guide
5.026 June 2007
