34Chapter 3 Hardware troubleshooting
Trouble symptom | Action | |
| • | If the system boots correctly, consider replacing the PCI |
|
| backplane because it is only partially functional. |
| • | If the system does not boot correctly, replace the PCI backplane. |
The system boots, but the keyboard or the mouse or both are not functional.
The system does not boot to CallPilot.
The RAID controller card displays SCSI IDs from 0 to 6 for the hard drives, although they are configured on different channels.
The RAID controller displays the drives on the second section as being on channel 1 (the established channels are 1 and 2).
Note: Each set of four slots is controlled by a different PCI bridge. When you move the RAID card to the next set of four PCI slots, you try to determine if the PCI bridge that controls the set of four PCI slots in which the card was initially installed is defective.
The Y cable is connected incorrectly or is not the cable that Nortel shipped with the system. The Y cable can also be plugged in improperly.
This symptom can indicate a multimedia card failure or a software failure.
Check for multimedia card errors on the diagnostic screen that appears immediately after the system is rebooted. If the multimedia card functions properly, then investigate the software area; check the Event Viewer for information on software failures.
The jumpers of the SCSI drive backplane are installed. Remove the jumpers. The displayed SCSI IDs must be from 0 to 2 on both channels.
The SCSI cables that connect the RAID controller card and the SCSI drive backplane are inverted. Power down the system and reconnect the cables so that they match the channels as indicated in the 1002rp Server Maintenance and Diagnostics guide. The RAID controller performs channel roaming without losing data.
Nortel CallPilot
Troubleshooting Reference Guide
5.026 June 2007
