Copyright 2007, Nortel Networks | Nortel Networks NN44200-700

8Contents

RAS dial-up required to establish RDC 124

Double-Hop remote control 124

Transferring ﬁles in Remote Desktop Connection sessions 126

Terminal Server Maximum Connections Exceeded error	126
Disconnecting the Remote Desktop Connection session	127
View or disconnect concurrent or previous stale sessions	127
Troubleshooting tips 128

Chapter 6 Application troubleshooting	131

Chapter 7 Meridian Mail to CallPilot migration troubleshoot
ing	143
General 143

Symptom 1: Error reading tape during data transfer or message migration 144

Symptom 2: All users cannot be migrated due to an invalid user-preferred language ID 145

Symptom 3: The system failed to create a map directory 145

Symptom 4: The automatic log ﬁle backup failed 146

Symptom 5: On a recently migrated system, a user cannot log in to the mailbox or CallPilot does not recognize a user receiving an incoming call 147

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.026 June 2007

Nortel Networks NN44200-700 manual Copyright 2007, Nortel Networks