ENGLISH

MINOR TROUBLESHOOTING

The following troubleshooting chart will help you analyze and correct minor oxygen concentrator malfunctions. If the suggested procedures do not help, switch to your reserve oxygen sys- tem and call your Sunrise Medical homecare provider. Do not attempt any other maintenance.

WARNING–To avoid electric shock hazard, do not remove the cabinet.The cabinet should only be removed by a qualified Sunrise Medical homecare technician.

MINOR TROUBLESHOOTING CHART

 

Symptom

 

Possible Cause

 

Remedy

 

 

 

 

 

 

 

A. Unit does not operate. Power light is off when the power

1.

Power cord not properly inserted into wall outlet.

1.

Check power cord connection at the wall outlet. On 230 volt units,

 

 

switch is “On.” Audible alarm is pulsing and Service Required

 

 

 

also check the back of the unit.

 

 

light is flashing.

2.

No power at wall outlet.

2.

Check your home circuit breaker and reset if necessary. Use a

 

 

 

 

 

 

different wall outlet if the situation occurs again.

 

 

 

3.

Oxygen concentrator circuit breaker activated

3.

Press the concentrator circuit breaker reset button located below

 

 

 

 

(only 115 volt units).

 

the power switch (only 115 volt units). Use a different wall outlet if

 

 

 

 

 

 

the situation occurs again.

 

 

 

 

 

 

If the above remedies do not work, contact your

 

 

 

 

 

 

Sunrise Medical provider.

 

 

 

 

 

 

 

 

 

 

 

B. (DeVilbiss 3 & 5 Liter Series) Unit does not operate but the Power

1.

Air filter is blocked.

1.

Check the air filter. If the filter is dirty, wash it following the

 

 

light is on when the power switch is “On.” Red Service

 

 

 

cleaning instructions on page 18.

 

 

Required light is illuminated.Audible alarm may be sounding.

2.

Exhaust is blocked.

2.

Check the exhaust area; make sure there is nothing restricting the

 

 

 

 

 

 

unit exhaust.

 

 

 

 

 

 

If the above remedies do not work, contact your

 

 

 

 

 

 

Sunrise Medical provider.

 

 

 

 

 

 

 

 

 

 

 

C. (DeVilbiss LT Series) Unit operates, the Power light is on

1.

Air filter is blocked.

1.

Check the air filter. If the filter is dirty, wash it following the

 

 

when the power switch is “On.” Red Service Required light is

 

 

 

cleaning instructions on page 18.

 

 

illuminated.Audible alarm may be sounding.

2.

Exhaust is blocked.

2.

Check the exhaust area; make sure there is nothing restricting

 

 

 

 

 

 

the unit exhaust.

 

 

 

 

 

 

If the above remedies do not work, contact your

 

 

 

 

 

 

Sunrise Medical provider.

 

 

 

 

 

 

 

 

 

 

 

D. (DeVilbiss 3 & 5 Liter Series) Limited flow of oxygen,audible alarm is

1.

Blocked or defective cannula, catheter, face mask,

1

Detach cannula, catheter, or face mask. If proper flow is restored,

 

 

pulsing and Service Required light is flashing.

 

or oxygen tubing.

 

clean or replace if necessary. Disconnect the oxygen tubing at the

 

 

 

 

 

 

oxygen outlet. If proper flow is restored, check oxygen tubing for

 

 

 

 

 

 

obstructions or kinks. Replace if necessary.

 

 

 

2.

Blocked or defective humidifier bottle.

2.

Detach the humidifier from the oxygen outlet. If proper flow is

 

 

 

 

 

 

obtained, clean or replace humidifier.

 

 

 

3.

Flow meter set too low.

3.

Set flow meter to prescribed flow rate.

 

 

 

 

 

 

If the above remedies do not work, contact your

 

 

 

 

 

 

Sunrise Medical provider.

 

 

 

 

 

 

 

 

 

E. If any other problems occur with your oxygen concentrator.

 

 

1.

Turn your unit “Off.” Switch to your reserve oxygen system, and

 

 

 

 

 

 

contact your Sunrise Medical provider immediately.

 

 

 

 

 

 

 

 

 

MINOR TROUBLESHOOTING CHART - ONLY OSD Concentrators

 

 

Visual Indicator Lights

 

Possible Cause

 

Remedy

 

 

 

A. Both the green Normal Oxygen and the yellow Low Oxygen lights

1. OSD malfunction.

1. Contact your Sunrise Medical provider.

 

 

are either on or off.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

B. Yellow Low Oxygen light is on or the yellow Low Oxygen light is on

1. Flow meter is not properly set.

1. Ensure the flow meter is properly set to the prescribed number.

 

 

and the intermittent audible signal is sounding.

2.

Air filter is blocked.

2.

Check the air filter. If the filter is dirty, wash it following the

 

 

 

 

 

 

cleaning instructions on page 18.

 

 

 

3. Exhaust is blocked.

3. Check the exhaust area; make sure there is nothing restricting the

 

 

 

 

 

 

unit exhaust. If the above remedies do not work, contact your

 

 

 

 

 

 

Sunrise Medical provider.

 

19

SP-505 Rev. B

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Sunrise Medical 505, 501, 303 manual Minor Troubleshooting Chart, Symptom Possible Cause Remedy

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