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Sony SX-215 user manual User’s Guide Troubleshooting Network Configuration Problems

Models: SX-215

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User’s Guide

Troubleshooting Network Configuration Problems

If you are using TCP/IP, make sure that your computer and the print server are on the same IP segment or can reach each other with a PING command from the host. The IP address you assign to the print server must be on the same logical network as your host computers (e.g., if your computer has an IP address of 192.189.207.3, the print server should have an IP of 192.189.207.x, where x is an integer between 1 and 254), or you must properly configure your router address to work with the print server.

If your print server is set to Auto or DHCP for obtaining an IP address, it is possible that the print server’s IP address can change. Either configure your DHCP server to give the print server a permanent lease, or configure the print server to be on a STATIC address outside the scope of DHCP addresses.

The problem may be the result of mismatched or duplicate IP addresses. Verify that the IP address is correctly loaded into the print server (via the self-test page or through the remote console) and make sure that no other nodes on the network have this address (duplicate addresses are the biggest cause of TCP/IP printing problems). If the address is not correct, then verify that the loading procedure was properly executed.

Also verify that the host computer and the print server are either on the same subnet (for example, if the print server has a subnet mask of 255.255.255.0, the host must have the same subnet mask) or that the router is properly configured to pass data between the two devices.

If the wrong IP address is loaded, check your network for file servers that have DHCP, BOOTP, or rarp enabled, and make sure that these file servers are not set up to load IP addresses into the print server.

Document #40181-420 Rev. B

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Sony SX-215 user manual User’s Guide Troubleshooting Network Configuration Problems

Contents

User’s Guide SX-200/SX-215 User’s Guide User’s Guide SET Port P1 Sojbusy SET IP TCP SH Smtp Product Overview Introduction Package Contents Other Operating System Requirements User’s Guide About This User’s GuideWindows System Requirements User’s Guide Wireless Print Server Requirements User’s Guide Print Server Components Label Color State Status LED Indicators Default Settings wired and wireless print servers Factory Default SettingsWireless Default Settings wireless print servers only Pushbutton Functions Before You Begin Hardware Installation User’s Guide User’s Guide Verifying the Connection to the Printer Configuration Options Configuration and ManagementExtendView Utility Web Browser Interface Configuration Console HP Web JetAdmin Utility Document #40181-420 Rev. B User’s Guide Telnet Adding the Standard TCP/IP Port User’s Guide Windows Print Queue Configuration Select the local printer, as shown below, and click Next User’s Guide User’s Guide Macintosh Print Queue Configuration Configuring to Print Using TCP/IP OS Introduction TroubleshootingPrinting Problems Checking the Network Connection and Cabling Troubleshooting Windows Problems User’s Guide Troubleshooting Network Configuration Problems User’s Guide Troubleshooting Wireless Configuration Problems Where to Get Help User’s Guide Returning Products Information for United States Users SX-200 Appendix a Safety and Regulatory Notices Information for Canadian Users IC notice SX-200 User’s Guide Declaration of Conformity FCC SX-200 Declaration of Conformity CE SX-200 User’s Guide Information for European Users SX-200 Information for Canadian Users IC Notice SX-215 User’s Guide Declaration of Conformity FCC SX-215 User’s Guide Appendix B Updating Firmware User’s Guide User’s Guide Loading New Firmware Macintosh OS-X Serial Port Command Console Access User’s Guide Command console access informationTelnet Command Console Access SH NW Network CommandsSH NW Auth SET NW ENC SH NW ENC SH NW ModeSET NW KEY# SET NW Keyval SH NW Speed CL NW BSsid SET NW Certcn SH NW StatsSH NW Certcn SET NW CERTCN2 SET NW Certexp SH NW CERTCN2SH NW Certexp SET NW Certkey SET NW Inap SET NW PWSH NW Inap SET NW Realm SET NW Wpapsk SH NW WpagroupSET NW Wpatrace SET NW Iroam SET NW DFS SH NW IroamSH NW DFS SET NW REGDOMain SET NW Wired Port CommandsSH NW REGDOMain Sets Ethernet Speed to 10baseT, 100baseTX, or Autosense User’s Guide Enable or disable bidirectional mode User’s Guide Parallel Port CommandsSET Port P1 BIDir Shows Port parameters Sample output CL Port port JOB SET Port P1 Nbuf ENable DIsableEnable or disable PJL status initialization USB Port Commands Server Information CommandsSET SERVEr DEscription SET SERVEr NAme SH Serial SET Snmp SETCOMM1SET Snmp SETCOMM2 SH SERVEr COunters User’s Guide SH SERVErSH Snmp SH VErsion SET Servi service name BOT Service CommandsSET Servi service name EOT SET Servi service name FIlter SET Servi service name FRS SET Servi service name FMSSET Servi service name IP SET Servi service name NAme SH Servi PRI servicenum User’s Guide SET Servi service name PRIoritySET Servi service name RECeive SET Servi service name TCP TCP/IP Commands String Commands SH IP ACcess User’s Guide SET IP ACcessSET IP ARP ENable SET IP RANge SET IP Http SET IP ChksumSET IP FTP SET IP LPD SET IP Tftp SET IP TCP Shows TCP/IP related Parameters Sample output SH IP Firmware Update User’s Guide SH LOAd Shows the firmware update parameters Sample output SET Default Other CommandsExit SH Free SH Poweron SET PoweronInit Save Unprotect Netware Commands SET Netw QServer User’s Guide SET Netw POllingSET Netw REscan SET Netw SErver Email Printing Commands SET POP3 TImeout SET POP3 PAsswordSET Smtp ENable SET Smtp ADdress SET DLC ENable DLC / Netbeui CommandsSET DLC TIMeout SH POP3 SH DLC Appletalk Commands SET APPletalk ZOne Configures the Appletalk Zone for this server ExtendView Wireless Security Configuration Key Selection SH NW SET NW KEY# SH NW Speed SET NW Certcn SH NW Certexp SH NW Inap SET NW Wpapsk