Sony SX-215 user manual Troubleshooting, Introduction, Printing Problems

User’s Guide

Section 4 – Troubleshooting

Introduction

This section describes procedures for troubleshooting problems you may encounter with the print server, and is divided into the following sections:

Installation Problems

Intermittent Problems

Protocol-Specific Troubleshooting

If you have followed the steps in this section and you believe that you have a defective print server, then please refer to Section 5 – Where to Get Help for information on returning defective products.

Printing Problems

If you cannot print to the print server after you install it, check the following:

Make sure that the printer is powered on and is on-line, and that all cables are securely plugged in.

If the printer initializes successfully but you cannot print, the problem could be one of the following:

There is a problem with the interface between the print server and the printer.

There is a problem with the network connection or cabling.

There is a queue setup problem, a print server setup problem, or other protocol-related

problem.

Checking the Interface between the Print Server and the Printer:

1. Ensure that the print server is securely plugged into the printer.

2.After the printer is powered ON, wait until the printer initializes, and then print a self-test page by pushing the Test button on the back of the print server for approximately one second.

NOTE: Pushing the Test button for more than five seconds will restore the factory default configuration settings.

If the self-test does not print, then there is possibly a hardware problem. Double-check the connections. If you still cannot print, then make sure that your printer is capable of printing text, PCL or PostScript (the self-test will not work unless one of these is supported). The only way to test such printers is to use an application program with the correct printer drivers.

The following are some examples of printers that do not support direct printing of text files:

Some Windows printers (usually low-end inkjet printers) perform all the image rasterization in the printer driver, so the printer only understands a raw image file.

Many plotters only support HP-GL/2, RTL, or proprietary languages.

If you are getting distorted printouts, try printing using the generic/text printer driver.

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