Troubleshooting and Maintenance

Troubleshooting Your Computer

∙Make sure Windows is running; otherwise infrared printing is not available.

∙See “Infrared Problems” on page 101.

Serial, Parallel, and USB Problems

If a serial mouse doesn’t work

∙Make sure you followed the manufacturer’s installation instructions completely and have installed the mouse properly. If not, repeat the procedure.

∙Make sure the port connection is secure.

∙Press the power button to suspend and resume.

∙Restart the computer: click Start, Turn Off Computer, Restart.

∙Check mouse settings in Control Panel: click Start, Control Panel, Printers and Other Hardware, Mouse.

∙Use a mouse that connects to the USB or PS/2 port. If you have a PS/2 keyboard connected, use a PS/2 Y adapter (HP accessory F1469A).

∙Check the port settings in Control Panel. Open the hardware Device Manager, and then double-click Ports (COM & LPT).

If a serial modem doesn’t work properly

∙See “Modem Problems” on page 104.

∙Make sure the port connection is secure.

∙Use the Modem troubleshooter in Windows Help: click Start, Help and Support (or Help).

∙In Control Panel, open Phone and Modem Options, and check the modem settings.

∙Disable the internal modem:

1.Open the hardware Device Manager: click Start, Control Panel, Performance and Maintenance, System.

2.Double-click Modem to list the current modem devices.

3.Double-click the internal modem, and then select the option to disable the modem.

∙Check the port settings in Control Panel. Open the hardware Device Manager, and then double-click Ports (COM & LPT).

112 Reference Guide