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HP AMC20493-001-KT5 manual Serial, Parallel, and USB Problems, If a serial mouse doesn’t work

Models: AMC20493-001-KT5 AMC20493-001 AMC20493-001-KT3 AMC20493-001-KT1

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Troubleshooting and Maintenance

Troubleshooting Your Computer

∙Make sure Windows is running; otherwise infrared printing is not available.

∙See “Infrared Problems” on page 101.

Serial, Parallel, and USB Problems

If a serial mouse doesn’t work

∙Make sure you followed the manufacturer’s installation instructions completely and have installed the mouse properly. If not, repeat the procedure.

∙Make sure the port connection is secure.

∙Press the power button to suspend and resume.

∙Restart the computer: click Start, Turn Off Computer, Restart.

∙Check mouse settings in Control Panel: click Start, Control Panel, Printers and Other Hardware, Mouse.

∙Use a mouse that connects to the USB or PS/2 port. If you have a PS/2 keyboard connected, use a PS/2 Y adapter (HP accessory F1469A).

∙Check the port settings in Control Panel. Open the hardware Device Manager, and then double-click Ports (COM & LPT).

If a serial modem doesn’t work properly

∙See “Modem Problems” on page 104.

∙Make sure the port connection is secure.

∙Use the Modem troubleshooter in Windows Help: click Start, Help and Support (or Help).

∙In Control Panel, open Phone and Modem Options, and check the modem settings.

∙Disable the internal modem:

1.Open the hardware Device Manager: click Start, Control Panel, Performance and Maintenance, System.

2.Double-click Modem to list the current modem devices.

3.Double-click the internal modem, and then select the option to disable the modem.

∙Check the port settings in Control Panel. Open the hardware Device Manager, and then double-click Ports (COM & LPT).

112 Reference Guide

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HP AMC20493-001-KT5, AMC20493-001-KT3, AMC20493-001-KT1 Serial, Parallel, and USB Problems, If a serial mouse doesn’t work

Contents

HP Notebook PC Reference Guide Reference Guide HP Software Product License Agreement Important Safety InformationMeets the requirements of ACA Technical Standard TS008 Reference Guide Edition History Page Contents Modem and Network Connections Batteries and Power ManagementAdd-On Devices Troubleshooting and Maintenance Reference Information HP Support and ServiceIndex 157 Getting Started with Your HP Notebook Taking Inventory To buy accessoriesWhat’s in the box? To find more information Source Description and Location Identifying Parts of the Computer Front View Back View Bottom View Power mode Battery statusStatus Lights Hard disk drive activity Identifying Parts of the Computer Setting Up Your Computer Install the battery To remove the battery Connect AC power Connect a phone line Turn on the computer Set up WindowsHint To connect to the Internet Register your notebookWhat to do next Basic Operation Operating Your Computer To turn the computer on and off To reset the computer To change the boot device To use the touch pad Moving and selecting Scrolling with the scroll pad To use the Fn hot keys This hot key Does this To use the One-Touch buttons To reprogram a One-Touch button To use the Windows and Applications keys This key combination Does this To use the embedded keypad To use the ALT GR key To adjust the display Changing display settingsUsing an external monitor Changing the brightness To adjust the volume To change computer settings for a presentationTo increase or decrease the volume To mute the audio To show the presentation Using CDs or DVDs Computer could stop responding and you could lose data To play DVD movies To create or copy CDs To set up password protection Bios Setup UtilitySecuring Your Computer To lock your computer To attach a security cable To lock the hard disk drive To protect against virusesDisk drive Working in Comfort with a Notebook PC Your Mobile Work Environment Using Your Mobile Computer To protect your hard disk drive Taking Care of Your ComputerTo maintain your computer To safeguard your data To extend the life of the display To clean your computer Batteries and Power Management How the computer manages power automatically Managing Power ConsumptionInformation that was not saved will be lost Unsaved data if the computer’s battery runs down completely Changing timeout settings and creating power schemesManaging CPU power To manage power manually Off Using Battery Power To check battery status To recharge the battery To respond to a low-battery warningTo get the most from your batteries Using Battery Power Page Modem and Network Connections Using the Modem To connect the modem Signing up with an Internet Service Provider Connecting to the Internet To disconnect from the Internet To dial in to a network To change your modem settings To send and receive e-mail To start Outlook ExpressTo send an e-mail message To receive e-mail messages To send and receive faxes Connecting to a LAN To connect to a LAN Connecting to an Existing Wireless Network Making Wireless Network ConnectionsTo prepare for connections Creating a New Computer-to-Computer Network AdHoc To turn wireless communication on and off Turning on communication and making a connection Turning off communication and ending a connection To turn Bluetooth communication on and off Making Wireless Bluetooth ConnectionsTurning on Bluetooth communication Turning off Bluetooth communication To prepare for Bluetooth connections Sharing files with another Bluetooth device FTP To send or receive files using BluetoothSending Outlook data to another Bluetooth device OPP To connect to a Bluetooth printer or serial device To make a dial-up connection via a Bluetooth phone Page Add-On Devices To insert or remove a PC Card Connecting PC CardsInserting a PC Card Removing a PC Card Lose data To identify connectors for external devices Connecting External DevicesLocating connectors on the computer Locating connectors on the port replicator To connect an external keyboard or mouse To connect a printer or other parallel deviceTo connect a USB device To connect an audio device Connecting an external monitor Switching the display to the external monitorAdjusting monitor resolution and other settings To use an external monitor To use a TV set as a monitor Using dual display modeTo connect a TV set To activate the TV display To play DVD movies on the TV To connect a serial device To connect an Ieee 1394 deviceTo connect an infrared device Using the infrared port Disabling the infrared portPrinting to an infrared printer Transferring files through an infrared connection Accessories F1455A and F2297A Adapter that meets the power requirements of the computerTo dock to the port replicator To undock from the port replicator Installing Additional RAM To install a RAM expansion module To remove a RAM expansion module Replacing the Hard Disk Drive To replace the hard disk drive To replace the hard disk drive holder To prepare a new hard disk drive Page Troubleshooting and Maintenance Audio Problems Troubleshooting Your ComputerIf no sound is audible CD-ROM and DVD Problems If you can’t boot from a CD or DVD in the CD/DVD driveIf sound does not record If a DVD plays erratically If you get a Region Code error when playing a DVD movie If a DVD movie stops playing in the middleIf the computer cannot read a CD or DVD If a DVD movie doesn’t fill the screen Display Problems If the computer is on, but the screen is blankIf the screen is difficult to read If an external display does not work Hard Disk Drive Problems If the computer’s hard drive doesn’t spinIf the hard disk makes a buzzing or whining noise If files are corrupted Heat Problems Infrared ProblemsIf you have problems with infrared communications If the computer gets abnormally hot Keyboard and Pointing Device Problems LAN Problems If you can’t type the euro symbolIf you can’t update or reinstall One-Touch software If the built-in network adapter doesn’t connect to the LAN Memory Problems Modem Problems If the modem dials incorrectly If the modem doesn’t dial or no dial tone is detectedIf the modem dials but doesn’t connect If the modem causes an Error message If the modem isn’t detectedIf the modem dials but you can’t hear it If the modem connects, but transferred data is bad PC Card Pcmcia Problems If the modem clicks repeatedly but doesn’t connectIf the notebook doesn’t recognize a PC Card If an I/O card stops communicating properly If the computer pauses or runs sluggishly Performance ProblemsIf the computer stops responding Port Replicator Problems Power and Battery Problems If the Time Remaining for the battery is not correct If the computer has a short operating time Printing Problems If a serial mouse doesn’t work Serial, Parallel, and USB ProblemsIf a serial modem doesn’t work properly Startup Problems If the computer doesn’t respond when you turn it onIf the computer won’t boot from battery power If the serial or parallel port is not working Wireless Problems If the computer won’t boot from the floppy disk driveIf the computer stops responding after booting If you have problems with wireless 802.11 communication If your computer cannot detect a certain Bluetooth device If your computer cannot detect any Bluetooth devicesIf you can connect, but the network is slow Testing the Hardware To run the e-Diagtools diagnostic test Testing the Hardware Configuring the Computer To run the Bios Setup utility Setting DefaultMain Menu Description System Devices Menu Setting DescriptionSecurity Menu Boot Menu Exit Menu Reinstalling and Updating Software To recover the factory installation of your hard disk To update the Bios To replace a damaged Recovery CD or DVDPC Identification and Bios passwords To update Windows drivers HP Support and Service To contact HP for support or service Getting Assistance for Your ComputerTo get help from the Web HP will not be able to help with questions about Pavilion models To receive repair service To prepare your computer for shipment Hewlett-Packard Limited Warranty Statement Duration of Limited Warranty ProductPage Reference Information Hardware Specifications Physical AttributesProcessor Models with Technology Code KA Bus Architecture Models with Technology Code KB Power Mass Storage Audio System Keyboard and Pointing Devices Wireless LAN Bluetooth PAN Major ICs Models with Technology Code KA AT Commands Conexant CommandModem Reference Information Modem Reference Conexant Modem Reference Information +GCAP Command Function Conexant Qcpc ECC Commands FAX Class Voice Commands AT* Commands Registers Conexant Selected Result Codes ConexantRegister Range/units Safety Information Power CordsCountry or Region Rated Voltage and Current Ergonomics Battery Safety Laser Safety LED Safety Mercury Safety Exposure to Radio Frequency Radiation Regulatory Information Connections to Peripheral Devices Canada Declaration of Conformity U.S.AResponsible Party Trade name European Union Regulatory Information Japan Japan Telecommunications Approval Russia International EMC Page Index Reference Guide Reference Guide USB