Troubleshooting and Maintenance

Troubleshooting Your Computer

If the modem clicks repeatedly but doesn’t connect

∙Make sure you’re using an analog telephone line (2, 3, or 4 wires). You must not use a digital line. In a hotel, ask for a data line.

∙Check all cables and connections.

PC Card (PCMCIA) Problems

If the notebook doesn’t recognize a PC Card

∙Remove and reinsert the PC Card.

∙If your model has two PC Card slots and two eject buttons, insert the PC Card in a different slot.

∙Press the power button to suspend the computer, and then press it again to resume.

∙Restart the computer: click Start, Turn Off Computer, Restart.

∙Try the card in another computer to see whether the card functions properly.

∙Zoomed Video is not supported.

∙If the card requires an IRQ, make sure one is available. Open the hardware Device Manager: click Start, Control Panel, Performance and Maintenance, System.

∙Test the PC card with the e-Diagtools diagnostics. See “Testing the Hardware” on page 115.

If an I/O card stops communicating properly

∙The card may have been reset if the computer suspended or turned off. Exit any applications, and then remove and reinsert the card.

If a PC card modem is not working

∙Disable the internal modem:

1.Open the hardware Device Manager: click Start, Control Panel, Performance and Maintenance, System.

2.Double-click Modem to list the current modem devices.

3.Double-click the internal modem, and then select the option to disable the modem.

Reference Guide 107