Troubleshooting and Maintenance

Troubleshooting Your Computer

If a network connection responds slowly

∙If your network connection uses a proxy server, try enabling the option for bypassing the proxy server for local addresses. You can do this in Control Panel under your network connection properties.

Memory Problems

If a message says you are out of memory

∙Make sure drive C is not running low on free space.

∙If you are having memory problems while running MS-DOS programs, use the MS-DOS or Application and Software troubleshooter in Windows Help: click Start, Help and Support (or Help).

∙Third-party memory cards have not been tested by HP for use with the computer.

∙Test your computer’s memory with the e-Diagtools diagnostics. See “Testing the Hardware” on page 115.

If memory doesn’t increase after adding RAM

∙Make sure your computer is using only PC2100 DDR-266 or higher memory (RAM) modules.

If the computer beeps but doesn’t start after adding RAM

∙You installed an incompatible type of RAM. Remove the module.

Modem Problems

If the modem seems slow

∙Check for excess static or noise on a line reduces the overall transmission speed. If necessary, contact your telephone company about fixing this type of problem.

∙If you’re dialing internationally, line noise is often a problem that’s difficult or impossible to eliminate.

∙If you have call-waiting, disable it—your telephone company can provide instructions. It can cause symptoms similar to static.

104 Reference Guide