Troubleshooting and Maintenance

Reinstalling and Updating Software

Reinstalling and Updating Software

You can use the Recovery CD or DVD to recover the original software build for your computer.

The Recovery CD or DVD also provides Windows drivers specific to your computer to configure a custom system. You can find drivers in these locations:

∙On your computer’s hard drive under C:\hp\Drivers.

∙On the Recovery CD or DVD under \hp\Drivers.

∙On the HP Business Support Web site (www.hp.com/go/bizsupport). This Web site contains the latest updates of software drivers for different operating systems.

 

To recover the factory installation of your hard disk

 

You can use the Recovery CD or DVD to reinstall the original factory software on your

 

computer’s hard disk. You can also use the same process to create a Utility partition on a

 

new hard disk. The hidden Utility partition contains the e-Diagtools diagnostic tests.

 

 

CAUTION

This procedure formats the computer’s hard disk drive and erases all data on the

 

disk. After the hard disk is formatted, you’ll need to reinstall your applications.

Do not interrupt the following process or unplug the AC adapter until the process is complete.

1.Important. Back up all data from your hard disk. The following steps delete all data from the disk.

2.Plug in the AC adapter.

3.Insert the Recovery CD or DVD in the CD-ROM or DVD drive. To open the drive when the computer is turned off, insert a straightened paper clip into the hole on the front of the drive.

4.Turn on or restart the computer. If the computer is running, click Start, Turn Off Computer, Restart.

5.When you see the HP logo, press ESC.

6.Select the CD or DVD drive as the boot device.

122 Reference Guide