Testing the Hardware | HP AMC20493-001-KT3, AMC20493-001-KT5

Troubleshooting and Maintenance

Testing the Hardware

12.Optional: open the Support Ticket. In Windows, click Start, All Programs, Hewlett-Packard, Notebook, HP e-Diagtools, e-Diagtools for Windows.

13.Click View to display the Support Ticket.

14.To add information about your problem, click Comments, type the information, and then click OK.

To save or print the Support Ticket, click Save As or Print.

To e-mail the Support Ticket to your support agent, click e-Mail. The first time you make an e-mail connection from this program, click Change Settings in the Connect window and enter the settings recommended by your support agent.

e-Diagtools for Windows can also update the version of e-Diagtools on your computer’s hard disk. In e-Diagtools for Windows, use the e-Diagtools menu.

If you have trouble running e-Diagtools diagnostics from the hard disk, you can also run it from the Recovery CD or DVD. Boot from the CD or DVD and select the diagnostics option.

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HP AMC20493-001-KT3, AMC20493-001-KT5, AMC20493-001-KT1 manual Testing the Hardware

Contents

HP Notebook PC Reference Guide Reference Guide Important Safety Information HP Software Product License AgreementMeets the requirements of ACA Technical Standard TS008 Reference Guide Edition History Page Contents Batteries and Power Management Modem and Network ConnectionsAdd-On Devices Troubleshooting and Maintenance HP Support and Service Reference InformationIndex 157 Getting Started with Your HP Notebook To buy accessories Taking InventoryWhat’s in the box? Source Description and Location To find more information Front View Identifying Parts of the Computer Back View Bottom View Battery status Power modeStatus Lights Hard disk drive activity Identifying Parts of the Computer Install the battery Setting Up Your Computer To remove the battery Connect AC power Connect a phone line Set up Windows Turn on the computerHint Register your notebook To connect to the InternetWhat to do next Basic Operation To turn the computer on and off Operating Your Computer To change the boot device To reset the computer To use the touch pad Scrolling with the scroll pad Moving and selecting This hot key Does this To use the Fn hot keys To reprogram a One-Touch button To use the One-Touch buttons This key combination Does this To use the Windows and Applications keys To use the ALT GR key To use the embedded keypad Changing display settings To adjust the displayUsing an external monitor Changing the brightness To change computer settings for a presentation To adjust the volumeTo increase or decrease the volume To mute the audio To show the presentation Computer could stop responding and you could lose data Using CDs or DVDs To create or copy CDs To play DVD movies Bios Setup Utility To set up password protectionSecuring Your Computer To lock your computer To attach a security cable To protect against viruses To lock the hard disk driveDisk drive Your Mobile Work Environment Working in Comfort with a Notebook PC Using Your Mobile Computer Taking Care of Your Computer To protect your hard disk driveTo maintain your computer To extend the life of the display To safeguard your data To clean your computer Batteries and Power Management Managing Power Consumption How the computer manages power automaticallyInformation that was not saved will be lost Changing timeout settings and creating power schemes Unsaved data if the computer’s battery runs down completelyManaging CPU power Off To manage power manually To check battery status Using Battery Power To respond to a low-battery warning To recharge the batteryTo get the most from your batteries Using Battery Power Page Modem and Network Connections Using the Modem To connect the modem Connecting to the Internet Signing up with an Internet Service Provider To dial in to a network To disconnect from the Internet To change your modem settings To start Outlook Express To send and receive e-mailTo send an e-mail message To receive e-mail messages To send and receive faxes To connect to a LAN Connecting to a LAN Making Wireless Network Connections Connecting to an Existing Wireless NetworkTo prepare for connections Creating a New Computer-to-Computer Network AdHoc Turning on communication and making a connection To turn wireless communication on and off Turning off communication and ending a connection Making Wireless Bluetooth Connections To turn Bluetooth communication on and offTurning on Bluetooth communication Turning off Bluetooth communication To prepare for Bluetooth connections To send or receive files using Bluetooth Sharing files with another Bluetooth device FTPSending Outlook data to another Bluetooth device OPP To connect to a Bluetooth printer or serial device To make a dial-up connection via a Bluetooth phone Page Add-On Devices Connecting PC Cards To insert or remove a PC CardInserting a PC Card Lose data Removing a PC Card Connecting External Devices To identify connectors for external devicesLocating connectors on the computer Locating connectors on the port replicator To connect a printer or other parallel device To connect an external keyboard or mouseTo connect a USB device To connect an audio device Switching the display to the external monitor Connecting an external monitorAdjusting monitor resolution and other settings To use an external monitor Using dual display mode To use a TV set as a monitorTo connect a TV set To play DVD movies on the TV To activate the TV display To connect an Ieee 1394 device To connect a serial deviceTo connect an infrared device Disabling the infrared port Using the infrared portPrinting to an infrared printer Transferring files through an infrared connection Adapter that meets the power requirements of the computer Accessories F1455A and F2297ATo dock to the port replicator To undock from the port replicator To install a RAM expansion module Installing Additional RAM To remove a RAM expansion module To replace the hard disk drive Replacing the Hard Disk Drive To replace the hard disk drive holder To prepare a new hard disk drive Page Troubleshooting and Maintenance Troubleshooting Your Computer Audio ProblemsIf no sound is audible If you can’t boot from a CD or DVD in the CD/DVD drive CD-ROM and DVD ProblemsIf sound does not record If a DVD plays erratically If a DVD movie stops playing in the middle If you get a Region Code error when playing a DVD movieIf the computer cannot read a CD or DVD If a DVD movie doesn’t fill the screen If the computer is on, but the screen is blank Display ProblemsIf the screen is difficult to read If an external display does not work If the computer’s hard drive doesn’t spin Hard Disk Drive ProblemsIf the hard disk makes a buzzing or whining noise If files are corrupted Infrared Problems Heat ProblemsIf you have problems with infrared communications If the computer gets abnormally hot Keyboard and Pointing Device Problems If you can’t type the euro symbol LAN ProblemsIf you can’t update or reinstall One-Touch software If the built-in network adapter doesn’t connect to the LAN Modem Problems Memory Problems If the modem doesn’t dial or no dial tone is detected If the modem dials incorrectlyIf the modem dials but doesn’t connect If the modem isn’t detected If the modem causes an Error messageIf the modem dials but you can’t hear it If the modem connects, but transferred data is bad If the modem clicks repeatedly but doesn’t connect PC Card Pcmcia ProblemsIf the notebook doesn’t recognize a PC Card If an I/O card stops communicating properly Performance Problems If the computer pauses or runs sluggishlyIf the computer stops responding Power and Battery Problems Port Replicator Problems If the computer has a short operating time If the Time Remaining for the battery is not correct Printing Problems Serial, Parallel, and USB Problems If a serial mouse doesn’t workIf a serial modem doesn’t work properly If the computer doesn’t respond when you turn it on Startup ProblemsIf the computer won’t boot from battery power If the serial or parallel port is not working If the computer won’t boot from the floppy disk drive Wireless ProblemsIf the computer stops responding after booting If you have problems with wireless 802.11 communication If your computer cannot detect any Bluetooth devices If your computer cannot detect a certain Bluetooth deviceIf you can connect, but the network is slow To run the e-Diagtools diagnostic test Testing the Hardware Testing the Hardware To run the Bios Setup utility Configuring the Computer Default SettingMain Menu Description Setting Description System Devices MenuSecurity Menu Exit Menu Boot Menu To recover the factory installation of your hard disk Reinstalling and Updating Software To replace a damaged Recovery CD or DVD To update the BiosPC Identification and Bios passwords To update Windows drivers HP Support and Service Getting Assistance for Your Computer To contact HP for support or serviceTo get help from the Web HP will not be able to help with questions about Pavilion models To receive repair service To prepare your computer for shipment Hewlett-Packard Limited Warranty Statement Product Duration of Limited WarrantyPage Reference Information Physical Attributes Hardware SpecificationsProcessor Models with Technology Code KA Bus Architecture Models with Technology Code KB Audio System Keyboard and Pointing Devices Power Mass Storage Bluetooth PAN Wireless LAN Major ICs Models with Technology Code KA Command AT Commands ConexantModem Reference Information Modem Reference Conexant Modem Reference Information +GCAP Qcpc Command Function Conexant FAX Class ECC Commands AT* Commands Voice Commands Selected Result Codes Conexant Registers ConexantRegister Range/units Power Cords Safety InformationCountry or Region Rated Voltage and Current Ergonomics Battery Safety LED Safety Laser Safety Exposure to Radio Frequency Radiation Mercury Safety Connections to Peripheral Devices Regulatory Information Declaration of Conformity U.S.A CanadaResponsible Party Trade name European Union Regulatory Information Japan Telecommunications Approval Japan Russia International EMC Page Index Reference Guide Reference Guide USB