Troubleshooting and Maintenance

Troubleshooting Your Computer

If you cannot connect to a particular computer on the network

Make sure the computer is properly connected to the network.

Make sure your TCP/IP setup is correct for your network: in Control Panel, open Network Connections.

If you can connect, but the network is slow

Check whether you might be in an area served by more than one wireless LAN. If so, the LANs could be interfering with each other.

Move closer to the access point (for an infrastructure connection) or other wireless computer (for an AdHoc connection). You could be too far away for high-speed communication.

If your computer cannot detect any Bluetooth devices

Make sure the wireless indicator light is on.

Make sure Bluetooth communication is turned on. Click Start, All Programs, Hewlett- Packard, Notebook, HP Wireless Configuration, then click the Bluetooth button if it’s not turned on. If no Bluetooth button is shown, your computer does not support Bluetooth communication.

Make sure the Bluetooth devices are turned on. Some Bluetooth phones must be set for detection and may be detectable by other devices for only a short time.

If your computer cannot detect a certain Bluetooth device

Make sure the Bluetooth device is turned on. Some Bluetooth phones must be set for detection and may be detectable by other devices for only a short time.

Refresh the list of Bluetooth devices. Double-click the Bluetooth icon in the taskbar, then click Bluetooth, Search For Devices in the menu bar.

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HP AMC20493-001-KT1 If you can connect, but the network is slow, If your computer cannot detect any Bluetooth devices